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Stubborn my start virus

  • 07-01-2013 02:17PM
    #1
    Sapsorrow
    Registered Users, Registered Users 2 Posts: 4,057 ✭✭✭


    Hi guys,
    I've been having huge problems with my laptop lately, to the point a dreaded blue screen appeared last night. It's been infected with the mystart virus. I use Chrome and I tried running Malware bytes which didn't work. I tried removing it in the extensions but it doesn't even appear there, so that wasn't an option. I did manage to remove it from my browers list, but it's still there when I open the browser. Can anyone tell me what I need to do? My business depends on my laptop, so this is really freaking me out, especially as It's only 6 months old :( I have kaspersky pure 2.0, I don't know why it didn't detect it on time!


Comments

  • #2
    mp22
    Moderators, Business & Finance Moderators, Regional South Moderators Posts: 6,854 Mod ✭✭✭✭mp22


    Look for Incredimail in remove programs/extensions.or try spybot search and destroy run it in safe mode.


  • #3
    Sapsorrow
    Registered Users, Registered Users 2 Posts: 4,057 ✭✭✭Sapsorrow


    Thanks a mil, I'll try those options now!


  • #4
    Sapsorrow
    Registered Users, Registered Users 2 Posts: 4,057 ✭✭✭Sapsorrow


    Spybot spotted a few threats that Malware bytes missed but not mystart or incredimail :( Can't see incredimail in extensions/programmes either.. thanks though! Does anyone have any other ideas?


  • #5
    Strawberry Fields
    Closed Accounts Posts: 611 ✭✭✭Strawberry Fields


    I use spyhunter for malware removal used it for moneypak virus, it costs a few quid but I swear by it, scan every evening.


  • #6
    ASJ112
    Site Banned Posts: 1,167 ✭✭✭ASJ112


    Download OTL to your Desktop
    • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    • Click the Quick Scan button. Do not change any settings. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files here


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