Got Gas bill but not an Electric Ireland customer

Vico1612

Hi

I have received a Gas bill from Electric Ireland but I'm not your customer as the transfert from Airtricity was cancelled .

I'm trying to call your customer care but have been on hold for 30 mins now
Could a rep help out here ?
Happy to PM account details

Thanks
Victor

EI: Una

Hi Victor,

Sorry you're experiencing such a lengthy telephone delay - busy time for the phones so I will happily deal with your query by private message once you are the person on the gas bill.
If you could private message me the account number on the bill and the name/address in full on the bill, as well as your date of birth, I will investigate.

All the best,
Una

Vico1612

Thanks Una
PM sent

EI: Una

Hi Victor,

No sign of that PM I'm afraid - in either my own private message inbox or our group one.

Perhaps check your sent items if you have access to them.

Regards,
Una

Vico1612

should be with you now :-)

Vico1612

Hi Una,

I sent you a PM as this matter is not yet resolved. 
Hope you can help.
Thanks,
Vic

EI: Una

Hi Vic,

PM received and query now being investigated. I will PM you ASAP with an update.

Regards,
Una