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problem logging in to Sky Go

  • 28-12-2012 2:29pm
    #1
    Registered Users, Registered Users 2 Posts: 55
    ✭✭


    Hi folks, would be really grateful if someone can help. I have a Sky login and have been able to access Sky Go no problem. However my husband has not been able to access it, he gets an error.
    I tried my iphone and tablet today, no problem with either. Also works fine on my laptop. I've removed the other devices after I tried each so there is a spare device in Settings.
    The error message says 'Apologies this item has been interrupted due to an error. Please click play to resume watching. [t:6013/c:4110]'
    I've attached a screenshot (I hope!)
    Any ideas? Thanks a million!

    EDITED to add, I just googled the error and found some troubleshooting suggestions from the Sky forum so we'll try those, will update later but would still appreciate any suggestions, thanks!

    EDITED again to add that Sky's suggestions didnt work unfortunately.


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Comments

  • Registered Users, Registered Users 2 Posts: 17,077 vienne86
    ✭✭✭✭


    Hi folks, would be really grateful if someone can help. I have a Sky login and have been able to access Sky Go no problem. However my husband has not been able to access it, he gets an error.
    I tried my iphone and tablet today, no problem with either. Also works fine on my laptop. I've removed the other devices after I tried each so there is a spare device in Settings.
    The error message says 'Apologies this item has been interrupted due to an error. Please click play to resume watching. [t:6013/c:4110]'
    I've attached a screenshot (I hope!)
    Any ideas? Thanks a million!

    EDITED to add, I just googled the error and found some troubleshooting suggestions from the Sky forum so we'll try those, will update later but would still appreciate any suggestions, thanks!

    EDITED again to add that Sky's suggestions didnt work unfortunately.
    Are you sure that the device you husband is using is supported? If it is not, you should get a message to say so, but it is all that I can think of.


  • Registered Users, Registered Users 2 Posts: 55 VanillaLime
    ✭✭


    vienne86 wrote: »
    Are you sure that the device you husband is using is supported? If it is not, you should get a message to say so, but it is all that I can think of.
    Thanks so much for the reply, he's using a dell laptop so it should be.


  • Registered Users, Registered Users 2 Posts: 46,550 muffler
    ✭✭✭✭


    As you probably know you are allowed 2 devices and if you wish to change a device you can only do so once a month.


  • Registered Users, Registered Users 2 Posts: 55 VanillaLime
    ✭✭


    muffler wrote: »
    As you probably know you are allowed 2 devices and if you wish to change a device you can only do so once a month.
    Thanks for the reply, yes I saw that on the site. He checked when trying to access and only one device was registered on our account at the time but having tried other devices now we've probably used up our change options for the current month.


  • Registered Users, Registered Users 2 Posts: 46,550 muffler
    ✭✭✭✭


    but having tried other devices now we've probably used up our change options for the current month.
    That's most likely your problem


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