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Concert date change

  • 17-12-2012 12:37pm
    #1
    Esoteric_
    Closed Accounts Posts: 11,255 ✭✭✭✭


    Hiya, hope you can all help me!

    My mate got us both tickets to see Jessie J in March 2013, and I paid her back for my ticket in cash.

    She received an email from Ticketmaster today, saying the concert has been changed to October 2013 instead of March.

    I don't have any more information at the moment because I haven't seen the email, but would this be grounds to get a refund on the tickets? There is no way I'll be able to go on the new date, I won't be in the country!

    Any info would be great, I know feck all about Ticketmaster's policies. :pac:


Comments

  • #2
    RangeR
    Registered Users, Registered Users 2 Posts: 7,265 ✭✭✭RangeR


    Your friend should contact Ticketmaster
    Occasionally, events are cancelled or rescheduled by the promoter, team, band or venue. Should this occur, we would endeavour to contact you either by phone, e-mail or letter with the contact details you provide at the time of booking. To gain a refund on a cancelled or rescheduled event, tickets must be returned to the point of purchase by a secure method of post. Tickets purchased in person from a Ticketmaster ticket centre should be returned directely to the ticket centre for refund. All other tickets should be returned to the following address by a secure method of post:


    TICKETMASTER
    Grafton House
    70 Grafton Street
    Dublin 2


  • #3
    Esoteric_
    Closed Accounts Posts: 11,255 ✭✭✭✭Esoteric_


    RangeR wrote: »
    Your friend should contact Ticketmaster

    Thanks a million. :) She hasn't received the tickets yet, though, so there's nothing there to return to them. Any idea what to do in that situation?


  • #4
    RangeR
    Registered Users, Registered Users 2 Posts: 7,265 ✭✭✭RangeR


    TM don't send out the tickets until a few weeks before event. Just get your friend to ring or email them and start the discussion. Prefer ringing. eMail can go ignored for a while.


  • #5
    MagicMarker
    Banned (with Prison Access) Posts: 32,865 ✭✭✭✭MagicMarker


    Just contact them through the website, I did this and got a response within a day and all was sorted.


  • #6
    Esoteric_
    Closed Accounts Posts: 11,255 ✭✭✭✭Esoteric_


    Thanks a million, really appreciate the fast responses. :)

    Thank god for that! :)


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  • #7
    schemingbohemia
    Registered Users, Registered Users 2 Posts: 5,606 ✭✭✭schemingbohemia


    Would it not just be easier for your mate to pay you back for the ticket?

    If your mate is still going to be in the country could she not get someone else to go with her?

    If she's only going to be trying to get a refund for one of the tickets rather than both it may create more hassle that it's worth.


  • #8
    Esoteric_
    Closed Accounts Posts: 11,255 ✭✭✭✭Esoteric_


    schemingbohemia wrote: »
    Would it not just be easier for your mate to pay you back for the ticket?

    If your mate is still going to be in the country could she not get someone else to go with her?

    If she's only going to be trying to get a refund for one of the tickets rather than both it may create more hassle that it's worth.

    Yeah, I suggested that to her, and she's trying to find somebody else to go with her, but she hasn't exactly got a lot of friends, and won't go with one of my mates, even though they all know and like her. I was only going in the first place because she wanted to, I hate that music. :pac:

    I told her I'll let her sell it at a reduced price if she can find somebody by Friday, if not she's going to get a refund on both tickets.


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