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Xbox Live - Contacting billing department

  • 28-11-2012 6:56am
    #1
    911sc
    Registered Users, Registered Users 2 Posts: 859 ✭✭✭


    My account was debited twice by Microsoft on the same day for 1 Xbox live gold yearly membership....so trying to get in touch with them about it to get a refund.
    So far, the only way i found of contacting them is using their online chat from xbox live site. But each time i am in a long long queue, waiting and waiting..Yesterday, in 30minutes, i had moved from being 29 to 21 in the queue:(

    Has anybody got an email address for billing enquiries ?
    Thanks


Comments

  • #2
    Meesared
    Registered Users, Registered Users 2 Posts: 2,234 ✭✭✭Meesared


    911sc wrote: »
    My account was debited twice by Microsoft on the same day for 1 Xbox live gold yearly membership....so trying to get in touch with them about it to get a refund.
    So far, the only way i found of contacting them is using their online chat from xbox live site. But each time i am in a long long queue, waiting and waiting..Yesterday, in 30minutes, i had moved from being 29 to 21 in the queue:(

    Has anybody got an email address for billing enquiries ?
    Thanks
    You will have to call or use the chat to sort out billing issues, I think what happened here is that as well as your subscription renewing you also purchased a year, meaning you now have 2 years subscription instead of 1


  • #3
    Vicxas
    Registered Users, Registered Users 2 Posts: 15,483 ✭✭✭✭Vicxas


    If you click on "click to call" someone from the Xbox Support team will call you back very quickly, depending on how busy they are.


  • #4
    WayneSnr
    Registered Users, Registered Users 2 Posts: 9 ✭WayneSnr


    Couldn't find an Irish number but for future reference why not try the English free phone number, 0800 587 1102 for UK so for back home it would be +44 800 587 1102


  • #5
    Meesared
    Registered Users, Registered Users 2 Posts: 2,234 ✭✭✭Meesared


    WayneSnr wrote: »
    Couldn't find an Irish number but for future reference why not try the English free phone number, 0800 587 1102 for UK so for back home it would be +44 800 587 1102
    Wont work, UK freephone numbers wont work here


  • #6
    WayneSnr
    Registered Users, Registered Users 2 Posts: 9 ✭WayneSnr


    Ooops..Apologies. I gave another search and came up with this:


    Ireland
    Hours of operation:
    Monday-Friday: 08:00-21:00
    Saturday: 08:00-19:00
    Sunday: 09:00-17:00
    Phone Numbers
    (01) 2420758 or 1 800 509 186
    Hearing Impaired (TTY device): 1800 509197



    International Xbox Support Phone numbers.


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