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Delivery from US not received.

  • 19-11-2012 10:42am
    #1
    Closed Accounts Posts: 1,654 ✭✭✭


    I ordered some vinyl records from Warner Brothers in the US. They were shipped 7 and a half weeks ago and I am aware that people in the UK who ordered at the same time as me received theirs over a month ago.

    An Post, Customs & Excise and DHL have all confirmed that they are not holding anything in my name. Warner Brothers have ignored my e-mails.

    What are my options here? Has anyone been in a similar situation?


Comments

  • Registered Users, Registered Users 2 Posts: 13,381 ✭✭✭✭Paulw


    It is the responsibility of the shipper. If you don't get satisfaction, contact your credit card company, issue a chargeback and give all the details you can.


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