Rejecting a car under warranty

Yorky

Has anyone any knowledge / experience of rejecting a car under warranty?

The car was purchased new in January 2011, with a 3-year manufacturers warranty, and this year an engine pipe has burst and now the turbo needs replacing.

This has involved several trips to the garage - 60 mile round trip - which has caused considerable inconvenience.

I'm concerned that there will be further problems- new or related to the current ones - after the expiry of the warranty and at this stage have lost confidence in the brand and ideally would like a refund or a replacement new car at the least.

I intend contacting the National Consumer Agency and Which? this week for advice but can anyone offer any in the meantime?

Thanks in advance.

Kenny Logins

Isn't that the point of a warranty; they fix it when it breaks?

Yorky

OSI wrote: »

You won't get a new car, and you won't get a refund.

The garage/manufacturer will stand over any faults that crop within the warranty that are covered by the warranty, and you might be lucky with some goodwill gesture if faults occur outside it. But there is not a hope you'll get a new car or a full refund for a near 2 year old car because one pipe failed.

As stated, now the turbo needs replacing - a major mechanical defect which should not have happened on a car under two years old.

Gumbo

Yorky wrote: »

As stated, now the turbo needs replacing - a major mechanical defect which should not have happened on a car under two years old.

It can go on cars 2 days old!
It was your choice to buy 60 miles from your home too so thats not grounds for return either.

Warranties are there for this kind of thing, and i'd be thankful the item went while still in warranty.

Del2005

Yorky wrote: »

As stated, now the turbo needs replacing - a major mechanical defect which should not have happened on a car under two years old.

Things fail. No matter what brand there will always be issues with some cars.

Are correctly shutting the engine down? Letting it idle for the turbo to wind down before turning it off.

I've heard of people getting new cars, but not for the few minor issues you have had. Is there a dealer closer to where you live? You don't have to get the work done where you bought it.

seamus

The refund or replace clause only requires them to replace like with like. In other words they would only have to to give you an equivalent 2 year old car, or the current OMSP of your vehicle (no doubt a huge loss to you).

Or you could let them do the replacement and be glad that you have a two year old car with a brand new turbo.

September1

I guess talk to solicitor first, before even approaching them with any proposition.

OldmanMondeo

It happen in a place I worked in a few years ago, brand new car-van, back at the dealers more time than not. Engineer got well p'eed off and told the garage he was not taking the van back. He told the boss what he was doing and he ended up getting a brand new van. OP, your going to have to dig your heals in, next time the car goes, get it back and tell them to give you a new one. Also speak to a solicitor.

Stheno

There's a difference between a brand new and a 2 year old car though

OldmanMondeo

Stheno wrote: »

There's a difference between a brand new and a 2 year old car though

An engineers van that had been back loads of times, with a good bit of milage on it. I think it may have been over a year old when they did change it.

At the end of the day the OP has paid a lot of money for the benefits of a new car, ie it "should" not give trouble so much. The issues the OP seems to be having solunds worse than the van the old job had, electrical issues rather than turbos blowing.

Bruthal

Yorky wrote: »

Has anyone any knowledge / experience of rejecting a car under warranty?

The car was purchased new in January 2011, with a 3-year manufacturers warranty, and this year an engine pipe has burst and now the turbo needs replacing.

This has involved several trips to the garage - 60 mile round trip - which has caused considerable inconvenience.

I'm concerned that there will be further problems- new or related to the current ones - after the expiry of the warranty and at this stage have lost confidence in the brand and ideally would like a refund or a replacement new car at the least.

I intend contacting the National Consumer Agency and Which? this week for advice but can anyone offer any in the meantime?

Thanks in advance.

A new car? Imagine if everyone that had a fault got a new car. What price would your new car have been if that was the case?

You may as well lose confidence in cars, not just a brand, if you believe they always run fault free until the warranty is up.

YellowVanMan

the best i'd be hoping for in your case OP would be that they give a very good deal on a trade against another car.

Bohrio

I dont really see why you are even considering getting a new car.

I mean, this things happen all the time, turbos, engines break, that's what warranties are for. If you were to get a new car everytime something break well, then bad business for the car dealer world. Is not like they say, if the car breaks within 3 years we will give you another new one.

I had a friend whose car was repalced by a new one due to constant issues with the electrical system. He started having issues since the beginning, having brought the car several times to the car dealer where they never seemed to know what theproblem was, replaced several components etc... in the end, and after a lot of effort from my friends part they decided to give him a new one.

This example is not the same, first, this turbo problem ocurred 1 year after he bought the car, turbos are fragile and they could break if not looked after properly. Same as an engine etc.

So IMO no, I dont think you will be able to get a new car, it is kind of "normal" for a turbo to break, as it has been said, make sure you treat it correctly.

And about getting a similar car instead well, dont, at least you know your car, and you know it has a new turbo

juan.kerr

By the time you get these issues fixed you still have 1 years worth of warranty. See if they will extend the warranty as a goodwill gesture?

challengemaster

Yorky wrote: »

I'm concerned that there will be further problems- new or related to the current ones - after the expiry of the warranty and at this stage have lost confidence in the brand and ideally would like a refund or a replacement new car at the least.

I hate to be the one to break this to you, but cars have parts which fail sooner or later.

Rubber degrades, mechanical parts fail, etc etc.

That's why warranties exist. If something fails within an unreasonable amount of time (as determined by manufacturer) then it will be fixed.

If something happens after that, it's usually considered normal wear&tear.

If everyone lost confidence in a brand the second something went wrong with their cars, no car company would still be in existence.

The best advice I can offer you is lose the comical expectation of a refund or brand new car, before you get laughed off the phone. Get the car fixed under warranty and get on with life.

bucketybuck

The OP sounds like a right nightmare. "My turbo went so my car is not fit for purpose". :rolleyes:

Just imagine in some bizarre world where a dealer would replace a car in that instance, what happens if a rattle develops in the next new car, what then? Another new car?

And why a new car? The OP has been driving it for over a year, why should he/she be entitled to a new one? Let her pick a second hand one if she wants a different car that badly.

Yorky

Judging from the majority of replies one can't help but wonder if this forum is populated by the retail motor trade..

MrDerp

Yorky wrote: »

Judging from the majority of replies one can't help but wonder if this forum is populated by the retail motor trade..

No, but the common sense brigade has a pretty strong representation. That's why I like it, along with the comedy side-show that posts like yours bring.

seamus

Yorky wrote: »

Judging from the majority of replies one can't help but wonder if this forum is populated by the retail motor trade..

This is the beauty of the pseudo-anonimity of the internet.

If you relayed your tale to a friend or even a stranger at a bus stop, they'd nod their head and agree with you and say, "Ah terrible, that's terrible, shockin. Yeah, you should definitely be entitled to a replacement".
This is because in normal conversation we want a positive experience, and disagreement isn't a positive experience, so even if someone doesn't agree with you, they may let you rant for the sake of it.

On the internet, this same need to be liked doesn't exist. Basically nobody here really cares about your feelings, so you're going to get answers that are far more honest than if you talk about this with your mates.

And for the record neither me, my family or any of my close friends are in any way connected to the motor trade.

Yorky

OSI wrote: »

Nope. Just people telling you what you refuse to acknowledge.

MrDerp wrote: »

No, but the common sense brigade has a pretty strong representation. That's why I like it, along with the comedy side-show that posts like yours bring.

I asked a question in anticipation of constructive replies - including there being no additional entitlement - but the above-mentioned replies are simply confrontational & unhelpful.

recyclebin

Why have you had to make several trips? Did they not fix it the first time?

If they have tried to fix it two or three times and failed then you would be within your rights to get replacement or refund.

But if you only gave them one chance to fix it then you are being unreasonable to expect a refund.

MrDerp

Yorky wrote: »

I asked a question in anticipation of constructive replies - including there being no additional entitlement - but the above-mentioned replies are simply confrontational & unhelpful.

You got constructive replies. People told you that what you were proposing was very unusual, that parts break from time to time, and that this was why warranties exist.

You didn't like those replies, and so you accused the members of this forum of working (or being shills for) the motor industry in Ireland. It was at this 'confrontational & unhelpful' post that you lost my good wishes, and earned my snarky reply.

Kenny Logins

That's terrible, shockin'. Yeah, you should definitely be entitled to a replacement

bucketybuck

I think the OP should immediately hire a solicitor to advise on how to bring this miscarriage of justice to the courts.

Bruthal

Yorky wrote: »

Judging from the majority of replies one can't help but wonder if this forum is populated by the retail motor trade..

I thought you must be having a laugh in the OP. Now I know you are.

ninty9er

You may have an argument if one part has needed replacing more than 2 or 3 times and there were a couple of other issues.

If you haven't been with the dealer every month since you bought the car you're barking up the wrong tree looking for a replacement. I've known a car to be replaced after over a dozen faults occurred in the first three months. The dealer isn't going to care, they want a satisfied customer and if the car is faulty it hits the manufacturer's bottom line, not theirs.

Your car is not faulty as such, it has has some minor issues which the dealer rectified, as is the purpose of the warranty.

Del2005

challengemaster wrote: »

I hate to be the one to break this to you, but cars have parts which fail sooner or later.

Rubber degrades, mechanical parts fail, etc etc.

That's why warranties exist. If something fails within an unreasonable amount of time (as determined by manufacturer) then it will be fixed.

If something happens after that, it's usually considered normal wear&tear.

Just to point out. The Irish Sale of Goods and Supply of Services Act disagrees with this post. A warranty is in addition to your consumer rights, so the manufacture can't say that you part is out of warranty though luck now you pay.

You may need to go legal to it rectified but Irish law gives longer than 3 years cover, it can be up to 7 years, where as most consumer law in EU is 2 years. Which is one reason why manufactures give longer warranties elsewhere.

Yorky wrote: »

Judging from the majority of replies one can't help but wonder if this forum is populated by the retail motor trade..

Don't work in the trade, but know some people who do. I just don't think your entitled to a new car after 2 years and a few failures. Post your query here and see what people with more knowledge of consumer law say.

Marcin_diy

happy days!!!
you will get brand new major mechanical part fitted into a two year old car.