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Windows 8 problem

  • 10-11-2012 3:48pm
    #1
    Patsy fyre
    Closed Accounts Posts: 2,184 ✭✭✭


    Hi, So I upgraded the parents laptop a few days ago to windows 8. Downloaded grand and was using it for a while and it was working perfectly. However they rang me to say that the laptop switched off and they cannot turn it back on.

    So when I turn it on now, it powers up the name of the laptop pops up and then Windows tries to start loading with the little balls going in a circle but this is were it stops and the computer just stays on this screen and freezes.

    Pretty sure its a windows problem as the laptop always worked perfectly.,

    Anyone any ideas ?


Comments

  • #2
    Moon54
    Registered Users, Registered Users 2 Posts: 1,242 ✭✭✭Moon54


    I'd recommend trying to get it into safe mode first.
    Keep tapping F8 just after you power it on to bring up a menu and select safe mode.

    If it boots OK into safe mode, it's good news, that means it's probably just a software/driver conflict or a botched update or something.

    Try a normal restart after getting in to safe mode, to see if windows has sorted itself out.
    If not, go back to safe mode and try scanning the Hard-Disk for errors.


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