terrible picture skysports hd UPC

barrackali

Guys,

Are any of you experiencing a poor picture on Sky SportsHD on UPC? I have a tech coming out to look at it on Wednesday....I'm getting pixelated halos on the players heads in the footie, also a fair bit of image breakup.

0ph0rce0

Had the same myself a while back, check the signal strength and quality in the settings, mine was low.

The coax cable they supply is ****e, I changed out the white one with some decent stuff and the picture is better than ever.

barrackali

To be honest this a tech problem on their end, nothing to do with any local connections....a lot of people are complaining about this.

The West Brom match has a terrible picture...yet again.

0ph0rce0

Perfect picture here in Dun Laoghaire Area

Mister Gooey

barrackali wrote: »

To be honest this a tech problem on their end, nothing to do with any local connections....a lot of people are complaining about this.

The West Brom match has a terrible picture...yet again.

Crap picture here too in D7.

m

have two upc boxes myself one HD

Noticed during the last wek or two on the HD box on sky sports during live matches the pictures jumps for a split second or less,makes a lous screeching noise and sometimes the images break up.

I checked the leads,cables etc seem fine, the other non hd box is working fine. Happened again in the wba v southampton match, is this the same problem as you guys are having?

kitsy13

Sky news HD is gone totally on me, actually all of the HD channels, it was like this two weeks ago then it got better all a sudden then gone since saturday..all the SD channels are fine !!

barrackali

Just an update. I had 2 sierra guys come out to look at the problem, they replaced all the wiring and the wall connection........the problem is still there!

Really thinking of cancelling UPC at this stage. To make matters worse, when they upgraded my account to Sky Sports HD they took me off my existing package.....giving me a massive bill for this month. Attempts to get this rectified have so far failed. Will have to make a decision soon!

Mister Gooey

barrackali wrote: »

Just an update. I had 2 sierra guys come out to look at the problem, they replaced all the wiring and the wall connection........the problem is still there!

Really thinking of cancelling UPC at this stage. To make matters worse, when they upgraded my account to Sky Sports HD they took me off my existing package.....giving me a massive bill for this month. Attempts to get this rectified have so far failed. Will have to make a decision soon!

Just got a text from UPC saying the issue has been resolved. I'll check out the picture quality when I get home to confirm.

Mellio

Have to admit I was watching a game there on ESPN HD last saturday and felt the picture was very poor compared to its normal standard.

Think we are getting dupped by HD to be honest, in my eyes HD should be standard these days on all tv's and we shouldnt have to pay extra to watch better quality picture, this should have just been improved with age.

As we always harp back you cant beat UPC for Price and Options no matter how poor the HD channels may be.

should be sorted though especially as we are paying for it.

m

picture breaking up again there for me - getting worse, gonna ring them.

jimmycrackcorm

I've had the same problem with some specific channels on UPC. Channels though that we'd rarely watch.

Solution was changing to Sky.

Mister Gooey

I got a text last two days ago from UPC, saying the issue has been resolved. Only got a chance last night to watch Sky Sports HD and the problem is still there. I'll have to phone UPC this afternoon.

barrackali

Mister Gooey wrote: »

I got a text last two days ago from UPC, saying the issue has been resolved. Only got a chance last night to watch Sky Sports HD and the problem is still there. I'll have to phone UPC this afternoon.

I'm going to call them aswell, the picture is terrible and just not acceptable as an excuse for hd.

My UPC HD is the same.

Its mainly noticeable when watching football. When the players move they go kind of fuzzy. Sorry cant think of a better word to describe it.

Mister Gooey

I have arranged for a call out next week. The picture quality on the rugby on SS1 HD is shocking today.

Let us know how it goes. Ill give them a ring myself if there's a fix.

barrackali

Mister Gooey wrote: »

I have arranged for a call out next week. The picture quality on the rugby on SS1 HD is shocking today.

Their techs did nothing for me when they called out....all they could suggest was that the problem is coming from the UPC side

0ph0rce0

Starting to see it now, does everything that moves seem all pixily and you kinda see a little fuzz trail when anything moves?

0ph0rce0

0ph0rce0 wrote: »

Starting to see it now, does everything that moves seem all pixily and you kinda see a little fuzz trail when anything moves?

Yeah thats the way mine is.

0ph0rce0

If your having the same problem, post it in here and let them know and hopefully the more they see the quicker it will get sorted.

http://www.boards.ie/vbulletin/showthread.php?p=81690370#post81690370

m

Rang them up friday,sending someone out this afternoon.

In the meantime this morning i receive a general upc letter for all cisco hd + boxholders than there is a fault with them and ring them up to arrange delivery of a new ciso box by a courier inexchange for the old one!

Didnt mention anything about that on the phone friday!

testarossa40

m wrote: »

Rang them up friday,sending someone out this afternoon.

In the meantime this morning i receive a general upc letter for all cisco hd + boxholders than there is a fault with them and ring them up to arrange delivery of a new ciso box by a courier inexchange for the old one!

Didnt mention anything about that on the phone friday!

Eh? :eek: Any mention of what the fault's supposed to be?

I've mine just over 2 months now but not received a letter...

m

Doesnt say what the fault is.

m

Posted this on the other page but here is the letter