Penney's Returns policy?

Jonny Drama

Hi all,

I bought a pair of Chino's in Penney's about 3 weeks ago. I've only worn them twice. Today I noticed there's a hole in them. On the receipt it states that they accept returns or exchanges so long as the goods are in a resaleable condition!

Obviously they aren't in resaleable condition, but surely there shouldn't be a hole in them already! Would they let me exchange them for a new pair or do ye think they'll tell me to F. Off?

Thanks

wyndham

What kind of hole is it? It it obviously a manufacturing/design flaw or a hole that could be due to wear & tear?

Jonny Drama

wyndham wrote: »

What kind of hole is it? It it obviously a manufacturing/design flaw or a hole that could be due to wear & tear?

It's where threading has come loose! Shouldn't be wear & tear because I've only wore them 2 times.

dudara

On the receipt it states that they accept returns or exchanges so long as the goods are in a resaleable condition!

That is what is required when you are returning due to a change of mind. In your case, the goods appear to be faulty which is a whole different story.

Gather up the chinos, along with proof of purchase, and head back to the store

Jonny Drama

dudara wrote: »

That is what is required when you are returning due to a change of mind. In your case, the goods appear to be faulty which is a whole different story.

Gather up the chinos, along with proof of purchase, and head back to the store

Good advice! Will do tomorrow, thanks for that..

Chris_5339762

Let us know how it goes!

Toast4532

Do as Dudara suggested and head back to the store with the chino's and receipt.

I bought a pair of flat shoes there, after wearing them once the sole started coming apart from the shoe, I brought them back and explained, and got my refund.

Jonny Drama

Brought the chino's back today. I showed them the fault and there was no questions asked by the girl at CS. I exchanged them for another pair, hassle free..

Cheers for the help everyone..