NGB Profiles

Sully

Quick question for those who may be able to clarify something for me. My folks have UTV Internet on the NGB 24mb package. Fully understand it depends on line quality and other factors and all such speeds are 'up to' and never guaranteed but I do expect it to be within a short distance.

Line tested before they switched to the NGB package and told the line only capable of handling 12mb. No problem, signed up. But the speed is still roughly the same since switching to NGB and its anywhere between 1-5mb (5 being the highest I have got).

Called UTV, did a test and said the line is only capable of handling 8mb. Asked eircom (on here) for further advise to see if anything can be done to improve the overall quality or will that be just it. eircom couldn't help as the folks are not with them, they have no access to their account details and thus couldn't be any help bar to say the exchange is NGB enabled and the neighbours are getting around 15mb.

Called back UTV, they said that the' NGB profile' (an eircom term I am told) for the line will only give 8mb and this is a problem with eircom. He said the test done before we went onto NGB and the one after we went onto NGB would give different results and this is why the sales rep was of the understanding the line could hold 12mb. Gave me the Test Ref to give to eircom, which I have done and waiting on a reply.

What else can be done? Nothing? Maybe a new line, but other factors might be impacting on the quality also? Just curious is there anything else, so said I would ask here.

ShiverinEskimo

There's a pre test companies can do to determine the possible speed a line can handle.

Until the service is installed and up and running though it's impossible to tell what actual speed will be available.

What I would say though is to ensure you connect the DSL modem to the main (first) phone point in the house using the short cable it came with and disconnect any and all other devices from the line. Skyboxes, Phone Alarms, Fax Machines, Telephones etc. Treat it as a circuit and one bad link can affect the whole circuit. Reboot the modem and note any improvement. It is very important you use a short phone cable to connect the modem - using a long extension of unshielded phone cable can cause major signal degradation.

When you've done this call UTV from a different line and ask them to run the test again (or check the sync rates on the modem interface). See if they note an improvement in the actual and attainable speed. If they do then it's possibly an extension or device attached to the line within the house which is affecting the broadband portion of the line.

Failing that get a line test performed on the line from your voice provider while everything is disconnected from the line including the modem. If this detects a problem you should have your provider raise a telephone line fault - commonly poor/worn insulation, jacks or connections on your external wiring or main phone point will have an impact on the quality of broadband without necessarily affecting the quality of the voice calls.

Failing all that, borrow said neighbour's modem and test with it and note any improvement.

_John C

Eircom told me that the max my line would handle would be 12mb. So I asked them to nudge it up anyway to see what happens. They set it to 15mb and it was perfect. Then I asked them to up it again, so they set it to 17mb and it was perfect. Then set to 19mb but that wasnt a success so I got them to drop it back to 17mb and since then Ive been getting a perfect 17mb connection on a line they said could only handle 12mb!!

deaglan169

UTV gave me that rubbish to i fitted a tester on the line which see's directly to the to DSLAM and my router had attempted to connect at 24mb its utv that sets the profile, and drop it to a piss poor 1mb after 6pm:mad:

lockup35

Put your phone number in the line checker on http://www.homevision.ie . This gives a good indication of what the line can handle.

Xcellor

According to homevision I should get

Your number: 043 33xxxxx

Your Exchange: Newtown Forbes

Services Available: Phone,Broadband

Line Quality: 21.22MB


Vodafone won't put me higher than 17mb though.

Sully

Aye says my max is 12.44mb but this is what UTV were saying was not correct.

How are they able to determine what the line is capable of anyway?

_John C

That site says 14.14mb max for me but Im actually on 17mb with no problems. So I wouldnt count too much on that site.

_John C

Xcellor wrote: »

According to homevision I should get

Your number: 043 33xxxxx

Your Exchange: Newtown Forbes

Services Available: Phone,Broadband

Line Quality: 21.22MB


Vodafone won't put me higher than 17mb though.

Ask them again to try you on 17mb and if it doesnt work out for you; you can ring them back and get them to drop it back down again. I really cant see any problem with them increasing your profile as the worse that can happen is your router wont sync correctly. Its not like it could bring down the whole exchange.

Sully

So is it the ISP or Eircom that sets these profiles? The way UTV were talking, it wasn't up to them?