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  • 24-10-2012 8:22pm
    #1
    Just a Plinker
    Registered Users, Registered Users 2 Posts: 1,977 ✭✭✭


    I changed In August back to Eircom for my phone, The reason being I called about broadband, I was under the impression I was on a split line, I was told I was not on a split line and broadband would be in my area by the end of September, When I rang to check it , It was confirmed I was on a split line!!!!!!!!!!!!!!!!!!, The outcome was well ring me back and we will cancel your contract for your phone, Why was I lied to and if my line was split why was my rental not halfed, Support your own my bo##oxm, What do I have to do to get broadband and get of a split line.


Comments

  • #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Just a Plinker wrote: »
    I changed In August back to Eircom for my phone, The reason being I called about broadband, I was under the impression I was on a split line, I was told I was not on a split line and broadband would be in my area by the end of September, When I rang to check it , It was confirmed I was on a split line!!!!!!!!!!!!!!!!!!, The outcome was well ring me back and we will cancel your contract for your phone, Why was I lied to and if my line was split why was my rental not halfed, Support your own my bo##oxm, What do I have to do to get broadband and get of a split line.


    Hi Just a Plinker,

    Can you PM me with your name, address and telephone number please and I will look into it for you.

    Thanks, Mark


  • #3
    Just a Plinker
    Registered Users, Registered Users 2 Posts: 1,977 ✭✭✭Just a Plinker


    Mark mate I am sorry about not getting back to you sooner, I would like to thank very very much as I am now off the carrier line, The engineer called me and sorted it out , He was a really nice guy and I can't say enough about him, a complete gentleman ( If you can pass on my thanks to him or his boss it would be great) Is their anyway I can check my line via the internet to see if it has been updated

    Many thanks and again thank you so much





    eircom: Mark wrote: »
    Hi Just a Plinker,

    Can you PM me with your name, address and telephone number please and I will look into it for you.

    Thanks, Mark


  • #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Just a Plinker wrote: »
    Mark mate I am sorry about not getting back to you sooner, I would like to thank very very much as I am now off the carrier line, The engineer called me and sorted it out , He was a really nice guy and I can't say enough about him, a complete gentleman ( If you can pass on my thanks to him or his boss it would be great) Is their anyway I can check my line via the internet to see if it has been updated

    Many thanks and again thank you so much

    Hi Just a Plinker,

    No problem, I am glad it worked out. Unfortunately the vast majority of enquirers I escalate regarding carriers there are no dedicated lines available or there is a distance installation issue.

    However every once and while there is a nice resolution.

    Thanks, Mark


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