BikeShop Sold My Bike

lochdara

Hey
I put a Cube Sl Cross hybrid by last month and gave the shop a deposit as he asked for. Now when i go to collect it on the b2w scheme they went and sold it. They are offering me a 2013 model for €50 more. It costs €100 more retail this year. They have been paid up fully by bank transfer.

2013 cube spec
http://www.cyclesuperstore.ie/shop/pc/viewPrd.asp?idproduct=57597

2012 cube spec
http://www.jejamescycles.co.uk/cube-sl-cross-bike-black-red-id66025.html

So i need a few options.

The 2013 cube bike seems to have cheaper component.

If i choose another bike i have specialised, lapierre to choose from in the shop

So what do i do?

feck sake lads

pay the 50euro .

jinkypolly

Sounds like the shop has broken a contract you both entered into. They should be giving you a bike of equivalent spec or better for the original price.

deandean

You probably put time into selectig that bike. Pay the €50, sure folks pay €5000+ extra for a '13 plate on a car.

kumate_champ07

dont pay the 50, tell them you'll take your business elsewhere, try to get it the 2013 with no extra charge, it's their mistake not yours.

I presume they sold the bike because the other customer wanted it asap, so they got the benefit already of an extra sale

BostonB

This them?

http://www.cyclesuperstore.ie/shop/pc/viewPrd.asp?idproduct=57597

Cube SL Cross Bike 2013 - €849.00

Frame: Aluminium Superlite Crossroad Triple Butted
Size: 50, 53, 56, 59, 62
Fork: Aluminium Rigid Fork
Headset: FSA No. 10 semi-integrated
Stem: Easton EA30, 25.4mm
Handlebar: Easton EA30 Flat
Grips: CUBE Performance Grips
Rear derailleur: Shimano Sora 3500SS
Front derailleur: Shimano FD-R440 Down Swing, 34.9mm
Shifter: Shimano SLR440 Flat Handlebar, 9-Speed
Brake lever: Tektro Eclipse Alu
Brakes: Shimano BR-M422 V-Brake Front & Rear
Crankset: Shimano Sora FC-3550 Octalink 50x34T.,175mm, Shimano BB-ES25
Cassette: Shimano CS-HG50 11-34T., 9-Speed
Chain: Shimano CN-HG53
Rims: Schürmann Yak19 V-Brake
Front hub: Shimano Tiagra HB-4600
Rear hub: Shimano Tiagra FH-4600
Spokes: DT Swiss Industry 2.0 black
Tire: Schwalbe Kojak
Inner tubes: Schwalbe Trekking light AV18
Rim tape: Schwalbe 20-622
Pedals: Cross Alloy
Saddle: Selle Royal Seta
Seatpost: Easton EA30 31.6mm
Seatclamp: Scape Close 34.9mm
Weight: 10,2 kg

http://www.mhw-bike.com/bikes/cross-bike/597/

Cube SL Cross Bike 2012

Size: 50, 53, 56, 59 ,62
Frame:
HPA Crossroad Triple Butted
Colour; black 'n' blue
Fork: Aluminium Rigid Fork
Headset: FSA NO. 10 semi-integrated
Stem: Syntace F149 Oversized
Handlebar: Syntace Duraflite 2014
Grips: CUBE Performance Grips
Rear Derrailleur: Shimano Deore XT RD-T780 10-Speed
Front Derrailleur: Shimano Deore XT FD-T780 Down Swing, 34.9mm
Shifter: Shimano Deore SL-M591 Rapidfire-Plus, 10-Speed
Brake: Shimano BR-M422 V-Brake Front & Rear
Crank: Shimano Deore XT FC-T781 Hollowtech II 48x36x26T., 175mm, integrated BB, Chainguard
Cassette: Shimano CS-HG62 11-36T., 10-Speed
Chain: Shimano CN-HG54 10-Speed
Rims: Alex EN24 V-Brake
Rimtape: Schwalbe 20-622
Front Hub: Shimano 105 HB-5700
Rear Hub: Shimano 105 FH-5700
Spokes: DT Swiss Industry 2.0 black
Tires: Schwalbe Rocket Ron Foldable
Inner Tubes: Schwalbe Trekking light AV18
Pedals: Fasten Cross UltraLight Sealed Bearing
Seat: Selle Italia X1
Seatpost: RFR Prolight 31.6mm Setback
Seatclamp: Scape Close 34.9mm
Weight: 9,9 kg
Art. No: 349000

lochdara

BostonB wrote: »

This them?

http://www.cyclesuperstore.ie/shop/pc/viewPrd.asp?idproduct=57597




http://www.mhw-bike.com/bikes/cross-bike/597/

Yeah thats them. 2013 has sora components. 2012 has lx and slx. Is there much of a difference. I was thinking of lapierre shaper 300 or Sirius elite instead. Problem is b2w payment is gone through too. I originally paid 719

edit the 2012 one i bought didnt have 105 parts

Darkglasses

Seriously bad form. I would fully expect a bike of same/better spec for the agreed price.

lochdara

Is the lapierre shaper 300 or Sirius elite of similar quality. I dont even know if i can get the 2012 models. i suppose i could get the money refunded back to employer if they dont sort me out

Soarer

I'd tell them go jump.

It's not like there's a shortage of bike shops looking for business. If they can't be trusted to keep a bike on deposit, what else can't they be trusted with?!

Casati

lochdara wrote: »

Is the lapierre shaper 300 or Sirius elite of similar quality. I dont even know if i can get the 2012 models. i suppose i could get the money refunded back to employer if they dont sort me out

It appears that the broke a contract with you, and as such should provide you with another bike of similar or better quality. The XT parts are vastly superior to the Sora ones for example, so I would not be happy even taking a 2013 for the same money. Tell the shop you are taking them to the small claims court and will publish their details on this forum unless they fulfill their contractual obligations with you!

brayblue24

lochdara wrote: »

i suppose i could get the money refunded back to employer if they dont sort me out

I'd certainly be at least threatening that. They stand to lose an awful lot more than you do unless they rectify this for you

lochdara

brayblue24 wrote: »

I'd certainly be at least threatening that. They stand to lose an awful lot more than you do unless they rectify this for you

Just sent a nice mail to.make a paper trail.

lochdara

Bike shop rang back and suggested a few more types of bikes. Ghost been one.

But also offered me 2013 model cube cross sl with components from 2012 model.

He is making an effort anyway.

mp31

lochdara wrote: »

Bike shop rang back and suggested a few more types of bikes. Ghost been one.

But also offered me 2013 model cube cross sl with components from 2012 model.

He is making an effort anyway.

The effort should have been made at the start ... not after your email. Awful behaviour and would not entice me to buy from them. Good luck with your purchase.

lochdara

Im wondering from the 2 bikes
2013 cube spec
http://www.cyclesuperstore.ie/shop/p...dproduct=57597

2012 cube spec
http://www.jejamescycles.co.uk/cube-...d-id66025.html

Is there any of the 2013 components i should tell him to leave on once he swaps out the gear components.

rubs

Name and shame bike shop!... I hate this carry on. Just because of the btw scheme they think they can treat u differently... They should have giving u the upgrade straight if the bat st the beginning... There mistake not yours!

lochdara

No i wont name anyone.. at least not yet. Its not my lbs though so has nothing got to do with Wexford bikeshops.

I will be asking "nicely" for extras .

rubs

....mmm would I be a million mikes away if I suggested <snip>

lochdara

As far as i can make out, it was a crap mistake and made me mad but with a few people sales people in a busy shop a mistake can happen.. my 2013 frame is ordered and the 2012 Slx components will be installed during the week. (the parts are from a smaller frame they will sacrafice. I will get a extras for the hassle too.. Maybe i wont give them business too quick in future but they ammended things quickly, all be it with a request for full refund if i wasnt satisfied.

lochdara

Got my bike, 2013 frame with 2012 slx, lx parts installed. Happy out. Now to have fun on it.