iPhone 4 - Mutes Calls

Papillon! · 19-10-2012 9:21am #1

My boyfriend has a iPhone 4 (16gb) and it has recently developed a fault where he answers a call, or makes a call, and it mutes so no one can hear him. The only way to resolve this is if he presses some numbers on the on-screen keypad.

Has anyone experienced this before? More than likely an Apple repair job but its a weird one.

biko · 19-10-2012 2:47pm

Sounds like either dirt in the connector or a software issue.
Hover the connector to remove an fluff/dirt hiding in there and maybe do a restore (back up first!)

Papillon! · 19-10-2012 2:52pm

biko wrote: »

Sounds like either dirt in the connector or a software issue.
Hover the connector to remove an fluff/dirt hiding in there and maybe do a restore (back up first!)

How do I do this? Sorry:rolleyes:

Piliger · 19-10-2012 4:49pm

Hoover or blow it with your mouth.... ?

Also a hard reset ? If it is a software glitch then a hard reset should fix it.

biko · 19-10-2012 5:51pm

Sorry, yeah hoover (bad English day lol)
I suppose a hard reset should go before a full restore, you never know. Maybe even needs doing twice.
http://www.wikihow.com/Hard-Reset-an-iPhone

Papillon! · 20-10-2012 6:43pm

The screen was smashed and that caused it so it must be something more than dust

biko · 21-10-2012 1:50pm

You should probably have mentioned the smashed screen on your first post...

Papillon! · 22-10-2012 8:29am

I wasn't aware it was dropped when i opened this thread. Probably will need to be sent to Apple. Thanks for your help

biko · 22-10-2012 8:35am

No worries. The screen thing is probably why. Dropped phones can develop all kinds of issues.
Get in touch with Apple and hopefully they'll sort it. Good luck

Papillon! · 22-10-2012 8:47am

Thanks Biko

will do

iPhone 4 - Mutes Calls

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