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Ebay purchase from HongKong problem

  • 16-10-2012 10:56am
    #1
    tigerb
    Registered Users, Registered Users 2 Posts: 22 ✭


    My daughter purchased a box of feathers on ebay, not realising that they were from HongKong. She pays the 20 stg and delivery charge and then got a message last week that it would take 30-35 days.

    I contacted them to say it was for Halloween and they did not highlight delivery time. They said they would courier for another 20stg but have not answered my question if it will arrive within the week.

    Hence I have asked for a refund. Can they stop the shipment their side. Surely if there is a shipment number, they are able to do so


Comments

  • #2
    Cabaal
    Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,536 Mod ✭✭✭✭Cabaal


    tigerb wrote: »
    Can they stop the shipment their side. Surely if there is a shipment number, they are able to do so

    Not necessarily,
    Not all carriers have a stop and return option available so they may not be able to ask for the parcel to be returned before a delivery attempt is made.


  • #3
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    Moved to Online Buying & Auctions

    dudara


  • #4
    Jarren
    Closed Accounts Posts: 4,692 ✭✭✭Jarren


    tigerb wrote: »
    My daughter purchased a box of feathers on ebay, not realising that they were from HongKong. She pays the 20 stg and delivery charge and then got a message last week that it would take 30-35 days.

    I contacted them to say it was for Halloween and they did not highlight delivery time. They said they would courier for another 20stg but have not answered my question if it will arrive within the week.

    Hence I have asked for a refund. Can they stop the shipment their side. Surely if there is a shipment number, they are able to do so

    Was it stated in the ad that they were shipping from Hongkong?


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