Transaction gone through twice

Sephiroth_dude

Hi
I was just at the shop and I used my laser card and the girl at the till said it didn't go through the first time so I had to do it a second time and it went through then But then when I got home I checked my balance and noticed double was taken 17.88 instead of 8.94,will this be credited back automatically or will I have to go back over to them?

Jimdagym

Sephiroth_dude wrote: »

Hi
I was just at the shop and I used my laser card and the girl at the till said it didn't go through the first time so I had to do it a second time and it went through then But then when I got home I checked my balance and noticed double was taken 17.88 instead of 8.94,will this be credited back automatically or will I have to go back over to them?

Was it 2 transactions of 8.94 each or one of 17.88?

Sephiroth_dude

two transactions of 8.94,it wouldn't go through the first time,so had to re enter my pin

Xavi6

It *should* be listed as an authorisation in your account which means it's been taken from your available balance. The transaction normally drops off in a few days so keep an eye on it. If it's still there after 72 hours call the bank and get them to look at it from their back office end.

Sephiroth_dude

Ya its not showing up on my accont but i know the money has been taken twice because i knew how much i had before i payed for the goods if you know what i mean?

Sephiroth_dude

Just checked there again,it's actually showing under pending transactions.two payments of 8.94DR

BuffyBot

An authorisation, as described above, will show as a pending transaction until it expires.