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Help with a virus please

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  • 05-10-2012 1:53pm
    #1
    jos28
    Registered Users Posts: 7,190 ✭✭✭


    I cannot open my browsers (Firefox and IE) using desktop icons. I only managed to get online using a link from an email. My email program (WLM) is working fine. I am using AVG and Malwarebytes. I did a full AVG scan which did not show any problems. I cannot run or update Malwarebytes. If I click on a link I get a yellow warning icon and I cannot get onto the site. I tried re-installing it from CNet, it appears to download but the program won't open. I cannot open any program from the 'All programs' list. My OS is W7. Any ideas please.


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    #2
    yeppydeppy
    Registered Users Posts: 1,163 ✭✭✭yeppydeppy


    As it is booting up press F8 and then choose to boot into safe mode with networking. Malware bytes should then be able to install and then allow it to get the latest updates then run a scan (you may have to boot normally)


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    #3
    jos28
    Registered Users Posts: 7,190 ✭✭✭jos28


    Thanks Yeppydeppy, that worked !!
    Managed to install and scan with Malawarebytes and everything is back to normal. The offending item was something called PupBundleIns. Thanks a million.


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    #4
    yeppydeppy
    Registered Users Posts: 1,163 ✭✭✭yeppydeppy


    np


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