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NGB Connection continuously dropping

  • 30-09-2012 10:38am
    #1
    ng1
    Registered Users, Registered Users 2 Posts: 50 ✭✭


    I have Eircom NGB since June.

    In the first week or so, the connection speed and latency were poor. After upgrading the firmware, the situation improved.

    However, in the last month or so the connection is regularly going through stages of continuously dropping. The DSL led on the router blinks.

    The connection speed and latency are also regularly poor.

    The router is a ZyXEL P-660HN T1A IPv6 with firmware 1.02(VBC.0)_20120302.

    I've attached the connection stats.


    Does anyone have suggestions on how to solve these problems?


Comments

  • #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    ng1 wrote: »
    I have Eircom NGB since June.

    In the first week or so, the connection speed and latency were poor. After upgrading the firmware, the situation improved.

    However, in the last month or so the connection is regularly going through stages of continuously dropping. The DSL led on the router blinks.

    The connection speed and latency are also regularly poor.

    The router is a ZyXEL P-660HN T1A IPv6 with firmware 1.02(VBC.0)_20120302.




    Thanks, Mark

    I've attached the connection stats.


    Does anyone have suggestions on how to solve these problems?



    Hi ng1,

    Can you PM me with your tel no: and I will run some direct tests on the telephone line, modem & broadband connection.

    Thanks, Mark


  • #3
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    eircom: Mark wrote: »
    Hi ng1,

    Can you PM me with your tel no: and I will run some direct tests on the telephone line, modem & broadband connection.

    Thanks, Mark

    Hi ng1,

    Got your PM. I checked the line and broadband connection. Can you confirm the speeds you have been getting on your end?

    Thanks, Mark


  • #4
    chris2008x
    Closed Accounts Posts: 343 ✭✭chris2008x


    APPOLOGIES NG1 FOR POSTING HERE BUT MARK COULD YOU PLEASE GET SOMEONE TO SORT http://www.boards.ie/vbulletin/showthread.php?t=2056612311 CALL CENTRE SAYING IT WAS SORTED YET STILL NOT FIXED AS I HAVE TO KEEP DISCONNECTING/RECONNECTING


  • #5
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    chris2008x wrote: »
    APPOLOGIES NG1 FOR POSTING HERE BUT MARK COULD YOU PLEASE GET SOMEONE TO SORT http://www.boards.ie/vbulletin/showthread.php?t=2056612311 CALL CENTRE SAYING IT WAS SORTED YET STILL NOT FIXED AS I HAVE TO KEEP DISCONNECTING/RECONNECTING

    Hi chris2008x,

    Got you Pm thanks. They guys are looking into it and Grainne said she will get back to you tomorrow.

    Thanks, Mark


  • #6
    ng1
    Registered Users, Registered Users 2 Posts: 50 ✭✭ng1


    The speed I'm getting is around 6.68 MBps.


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  • #7
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    ng1 wrote: »
    The speed I'm getting is around 6.68 MBps.

    Hi ng1

    Following on from my post to you on our forum. Managers have confirmed an engineer has been assigned to the case. So I will follow up with him tomorrow and get back to you.

    Thanks, Mark


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