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4S - Battery - Returning to Apple?

  • 28-09-2012 11:43am
    #1
    jamieh
    Registered Users, Registered Users 2 Posts: 2,073 ✭✭✭


    Hi all,

    My mother has a 4S and the battery is draining like nobodies business these days! I've done a full restore but it hasn't made any difference.

    She is a light user, I have turned off a lot of the location services, etc. Push is disabled on her email account, only fetching hourly.

    The phone is under warranty. I'm just wondering - has anyone sucessfully returned their phone to apple with a battery problem and got a replacement phone?

    I don't want to go through the hassle of returning it only for them to send the phone back and say there's no problem with it.


Comments

  • #2
    Gumbo
    Moderators, Society & Culture Moderators Posts: 40,366 Mod ✭✭✭✭Gumbo


    I would ring them and ask what the story is. The may take it back and run a battery fitness test or something on it. Worth a shot.


  • #3
    swampy353
    Registered Users, Registered Users 2 Posts: 945 ✭✭✭swampy353


    jamieh wrote: »
    Hi all,

    My mother has a 4S and the battery is draining like nobodies business these days! I've done a full restore but it hasn't made any difference.

    She is a light user, I have turned off a lot of the location services, etc. Push is disabled on her email account, only fetching hourly.

    The phone is under warranty. I'm just wondering - has anyone sucessfully returned their phone to apple with a battery problem and got a replacement phone?

    I don't want to go through the hassle of returning it only for them to send the phone back and say there's no problem with it.
    AFAIK batteries aren't covered under warranty


  • #4
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,120 Mod ✭✭✭✭whiterebel


    Yes, I have returned one, under AppleCare nearly 2 years old, and they replaced it, no quibble. Batteries have, I think, up to 500 charge/discharge cycles, so should last more than 1 year.


  • #5
    Eire Go Brach
    Registered Users, Registered Users 2 Posts: 1,384 ✭✭✭Eire Go Brach


    swampy353 wrote: »
    AFAIK batteries aren't covered under warranty

    Why would they not be? Have you a link plz?


  • #6
    jamieh
    Registered Users, Registered Users 2 Posts: 2,073 ✭✭✭jamieh


    Just rang Apple support and they confirmed that it's covered.

    Sending it back to them next week and they are sending out a replacement. Happy days!


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  • #7
    swampy353
    Registered Users, Registered Users 2 Posts: 945 ✭✭✭swampy353


    Eire Go Brach wrote: »
    swampy353 wrote: »
    AFAIK batteries aren't covered under warranty

    Why would they not be? Have you a link plz?
    From apple store site
    friendly manner.

    iPhone Owners Your one-year warranty includes replacement coverage for a defective battery. You can extend your coverage to two years from the date of your iPhone purchase with the AppleCare Protection Plan for iPhone. During the plan’s coverage period, Apple will replace the battery if it drops below 50% of its original capacity. If it is out of warranty, Apple offers a battery replacement for $79, plus $6.95 shipping, subject to local tax. Apple disposes of your battery in an environmentally friendly manner.

    Read it as battery not charging properly as there is an expected amount of capacity depletion over a year. Obviously not apples interpretation


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