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Homecare Insurance Limited

teddansonswig · 2012-09-27 11:13:46

Dear BOI Your support team is providing phone numbers to contact Homecare Insurance Limited that are not valid for use in the Republic of Ireland. The difficulty I had this morning trying to explane that to one of your reps. If BOI is a business associate with Homecare Insurance Limited, you should be providing customers…

27-09-2012 11:13am

#1

teddansonswig

Registered Users, Registered Users 2 Posts: 427 ✭✭

Join Date: February 2011

Posts: 392

Dear BOI

Your support team is providing phone numbers to contact Homecare Insurance Limited that are not valid for use in the Republic of Ireland.
The difficulty I had this morning trying to explane that to one of your reps.

If BOI is a business associate with Homecare Insurance Limited, you should be providing customers with the ability to cancel these charges without difficulty.
It should not be hard to provide working phone numbers.
I also wish your staff would understand this issue better.

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Comments

#2 27-09-2012 12:11pm

Bank of Ireland: Laura

Closed Accounts Posts: 414 ✭✭

Join Date: March 2012

Posts: 406

Hi teddansonwig.

Apologies if you were not happy with the service you received this morning.

The number for Homecare Insurance Limited is 00448448481517.

Hope this helps.
Laura

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