youtube problem

snowdaze · 23-09-2012 3:51pm #1

Recently my laptop won't play any youtube clip or indeed a clip of any sort...
when I click the play symbol, it just says "an error has occurred".

Any ideas what I can do?

batistuta9 · 23-09-2012 3:56pm

do you know if you have flash player installed?

and what web browser are you using?

snowdaze · 23-09-2012 4:02pm

I am using mozilla firefox

I don't think I have flash player - it is adobe isn't it?

I have tried to download it again but an error occurs and I don't know why...

This problem didn't always exist on my laptop ....

shall I just try to download flash player again....maybe I have to delete something first???

batistuta9 · 23-09-2012 4:05pm

if you go into add or remove programs you'll see if it's installed there

if it is you could deleted/remove it

then try download it again or if you don't have it download it http://get.adobe.com/flashplayer/

snowdaze · 23-09-2012 4:28pm

thanks, I did as you suggested - there were different types of flash reader files so I deleted both of them.

I then installed it again - successfully.

I just tried youtube and I'm afraid it still doesn't work:(

I will restart the laptop now and try again,

thanks for your help - what should I try next?

belcampprisoner · 23-09-2012 4:34pm

Try using Internet explorer

http://lifehacker.com/5796783/fix-a-green-screen-on-flash-videos-by-disabling-hardware-acceleration

batistuta9 · 23-09-2012 5:17pm

snowdaze wrote: »

thanks, I did as you suggested - there were different types of flash reader files so I deleted both of them.

I then installed it again - successfully.

I just tried youtube and I'm afraid it still doesn't work:(

I will restart the laptop now and try again,

thanks for your help - what should I try next?

this was probably two different programs both from adobe

adobe flash player - which you should have deleted
&
adobe reader - you'll need this to view PDF's so might need to download it again

anyway if it doesn't work now you could try this:

go to youtube and right click on the video
click on Settings...
then uncheck the box for Enable hardware acceleration

rubadubduba · 23-09-2012 7:37pm

this should help you out .

enable java before you download adobe flash

http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html

snowdaze · 23-09-2012 8:52pm

here is an update of the progress I have made

I have updated to IE9 and flash player 11

and the result is that I can now use youtube on IE9

but even though I have tried updating firefox it still wont work there which is a pity because that is the browser I always use...time for a change methinks!!!

thanks for all your help guys:)

youtube problem

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