looking for my rights advice

d13

recently bought a 2011 ford from a non ford dealer.
i then took it to a ford dealer for a service and to my surprise they told me that the car had a different front bumper meaning that the car had some kind of crash. they also pointed out other issues that were wrong.
am i within my rights to get the ford dealer to fix these issues and to send the bill to the non ford dealer where i originally bought the car or do i have to depend on non ford dealer to fix it.
thanks

bazz26

Are the other issues warranty issues? If so then Ford should be fixing them.

d13

no. they are related to whatever kind of crash the car had. i wasn't told of any faults when i bought the car

George Dalton

You have to go back to where you bought it. You cannot just get it fixed elsewhere and present them with the bill. You must give them the opportunity to rectify the problems first.

mathepac

Should this not be posted in Consumers rather than Motors as its an issue between a business and a consumer? Mods?

d13

yeah it prob should but i'm new to boards.ie. thanks George for that, but to be honest i just dont trust the first dealer anymore

Pkiernan

You will have to back to the original dealer first and give them the opportunity to rectify the issue to your satisfaction.

Personally, I'd be looking for the sale to be rescinded on such a new car on the basis that they did not disclose to you issues wrong with it, nor that it had been in a crash. They may say that they didn't know, but it is reasonable to believe that they should have known if they make their living selling cars.

Also, do a history check on the car to see if it shows as being crashed. If so, then you have a very strong argument that they should have known.

If they will not help you, then write and post a certified letter asking for what you want.

If still no resolution, you can now take them to Small Claims Court (assuming the cost of resolution is €2k or less), or engage a solicitor and sue them in a higher Court. If you go this route, ask the solicitor first if he will seek costs (so that his fees will be paid by the dealer and not you).

d13

thanks for that p k

OldmanMondeo

The seller can just say they did not know about any accident damage. OP did you ask was the car crashed? Does the invoice say the car was never crashed.

I would suggest taken proper legal advise and not from us internet know it alls....

pred racer

George Dalton wrote: »

You have to go back to where you bought it. You cannot just get it fixed elsewhere and present them with the bill. You must give them the opportunity to rectify the problems first.

You will have to allow the first garage to at least attempt to fix it (or tell you to pfo) first then you can worry about your next steps.
Take it back, there are decent people in the trade too, who will try their best to look after you.

Guy:Incognito

What are the other issues? A bumper could be changed for a number of reasons, plenty of which would have no bearing on your ability to return a car after you bought it. The previous owner may have caught it on a gate and just decided to put a new or 2nd hand one on rather than repair it.
I'd imagine that quite a high percentage of cars have some sort of replacenment part or repair work for minor damage in their first few years of life.

A car is not suddenly unsaleable because it had a panel replaced.

Pkiernan

OldmanMondeo wrote: »

The seller can just say they did not know about any accident damage. OP did you ask was the car crashed? Does the invoice say the car was never crashed.

None of these points are valid, nor do they make the dealer less than liable for items he should have known about.

OldmanMondeo

Pkiernan wrote: »

None of these points are valid, nor do they make the dealer less than liable for items he should have known about.

Oh yes they are. The dealer does not have to freely tell you if a car was crashed, but must not lie if asked. If OP didn't ask then there is not much that can be done. Also the garage may not have been aware of accident damage, the guy taken the trade in might have presumed it was good or the previous owner lied and said it was never crashed.

But don't forget the part that was not quoted by me, SEEK PROPER LEGAL ADVICE.

Pkiernan

OldmanMondeo wrote: »

Oh yes they are. The dealer does not have to freely tell you if a car was crashed, but must not lie if asked. If OP didn't ask then there is not much that can be done. Also the garage may not have been aware of accident damage, the guy taken the trade in might have presumed it was good or the previous owner lied and said it was never crashed.

But don't forget the part that was not quoted by me, SEEK PROPER LEGAL ADVICE.

Luckily for the OP, this post as well as your first is worthless.

But as you seem to want to let facts get in the way of your opinion there's not much point in trying to teach you anything!
All the best.

OldmanMondeo

Pkiernan wrote: »

Luckily for the OP, this post as well as your first is worthless.

But as you seem to want to let facts get in the way of your opinion there's not much point in trying to teach you anything!
All the best.

Have a nice day...;)