Important information about paying hardwareversand.

spix

This has happened to a couple of people so though it would be helpful to make a thread about it.

When you receive your order confirmation with hardwareversand it will look something like this.

Payment type: prepayment
Please pay on credit transfer to successional account.
Please use exclusively one of these accounts, even if you know further admits of accounts.
Financial institution Deutsche Postbank AG Dortmund
Remittee: hardwareversand.de GmbH
Remittee account: 731239469
Bank code: 44010046
Amount: 000,00 EUR
Intended purpose: 000000000-00000
for international payment:
B.I.C. S.W.I.F.T.: PBNKDEFF
IBAN No: DE73440100460731239469

The details you need for the transfer are the:

Remittee: hardwareversand.de GmbH
B.I.C. S.W.I.F.T.: PBNKDEFF
IBAN No: DE73440100460731239469
Amount: 000,00 EUR
and most importantly the
Intended purpose: 00000000-000000

Do not forget the intended purpose! This is important so the payment goes through automatically. If you do not add this as a message for receiver then the payment will more than likely be delayed and you will have to phone them to sort it out.

You do not need to add your customer number or order number to the bank transfer, only the intended purpose!

pcadvice

i could be totally wrong but im sure i read on another post to include customer & order no. so i did:D, i didnt even see intended purpose on the email tbh and it does not say intended purpose on the form it says Sender's message for receiver:

spix

pcadvice wrote: »

i could be totally wrong but im sure i read on another post to include customer & order no. so i did:D, i didnt even see intended purpose on the email tbh and it does not say intended purpose on the form it says Sender's message for receiver:

I've paid hwvs alot of times without customer and order number using AIB online banking. I always put intended purpose (their fail german translation for message for receiver) as the 'senders message for receiver' and as 'senders reference' just to be sure.

Payment goes through very fast every time. If you paid sooner than yesterday at 4pm and didn't get email confirming payment this morning then I'd say its because you have the customer/order no. instead.

They should sort it out for you pretty fast though

gooch2k9

Hmm might be my problem there, I put the order number and my name in the message to sender because there was no intended purpose field on the screen. Still hasn't gone through since Tuesday morning!

spix

If you paid with AIB online banking like I did then its definitely the cause for the delay. I did a transfer to them on Monday evening, they got payment on Wednesday morning (would have been Tuesday if I paid a few hours earlier), dispatched same day and my package is in Dublin due for delivery on Monday.

Here's the thread where other people had the same issue and calling them sorted it out

http://www.boards.ie/vbulletin/showthread.php?t=2056752095

gooch2k9

spix wrote: »

If you paid with AIB online banking like I did then its definitely the cause for the delay. I did the transfer on Monday evening, they got payment on Wednesday morning (would have been Tuesday if I paid a few hours earilier), dispatched same day and my package is in Dublin due for delivery on Monday.

Here's the thread where other people had the same issue and calling them sorted it out

http://www.boards.ie/vbulletin/showthread.php?t=2056752095

Yeah well I used the computer kiosk in the AIB branch so I assume its the same as online. Cheers for the link, and I ordered at the start f the week hoping to get it before next Thursday, not gonna happen now.

spix

gooch2k9 wrote: »

Yeah well I used the computer kiosk in the AIB branch so I assume its the same as online. Cheers for the link, and I ordered at the start f the week hoping to get it before next Thursday, not gonna happen now.

If they dispatch on Monday then there's a chance you get it Thursday, just call them as early as you can.

gooch2k9

I'll need to be very lucky as they only have one set of my RAM and GPU in each and don't have the monitor at all.

spix

gooch2k9 wrote: »

I'll need to be very lucky as they only have one set of my RAM and GPU in each and don't have the monitor at all.

If everything was in stock when you ordered then it shouldn't matter

gooch2k9

I hope gonna ring them tomorrow, the email I got said they were open 11 til 6 or something like that.

gooch2k9

Rang them there and the chap said they haven't got the money in yet wait until Monday or Tuesday.

spix

Did you make sure to say that you forgot the intended purpose? He might have just thought you were making a general enquiry asking if payment was received.

gooch2k9

No I just gave him the order number, I should have told him the intended purpose wasn't included?

Just rang again and the lad from this morning must be gone no one speaks english there at the minute.

gooch2k9

Just rang again and still no one speaks English, prattled away in German only bit I picked up was Email. Sure they don't even reply to the bloody things! Very hard not to get angry, you'd think a country like Germany would use a more modern payment method.

pcadvice

after being on hold for 3 minutes i asked her in german can she speak english and she just hung up

gooch2k9

pcadvice wrote: »

after being on hold for 3 minutes i asked her in german can she speak english and she just hung up

You're having the same problem? The intended purpose craic?

pcadvice

yep, i spoke to a guy friday in english but its still not updated. he said he would sort it today

just had my 2nd hang up

gooch2k9

I have rang three times and emailed three times. Not a single response to the emails and twice they didn't speak a word of English.

pcadvice

i think i rang 6 times in total between friday and today, had to ring 3 times each day to get someone that could speak english

gooch2k9

No choice, just gonna have to learn German!

None of them today seem to speak English, got told to email there again so I'm going to wait until they reply now.

Karma25

gooch2k9 wrote: »

Just rang again and still no one speaks English, prattled away in German only bit I picked up was Email. Sure they don't even reply to the bloody things! Very hard not to get angry, you'd think a country like Germany would use a more modern payment method.

Strange, I rang today and got through to an English speaking support. It was about 11.00 o clock. My order is about to be cancelled in three working days even though I bank transferred last Tuesday through BOI online. Getting a bit worried now.

They said they would ring back after checking with the house as he put it. Nothing has changed on the order or any e-mail or call back.

pcadvice

how do you know your order is about to be cancelled? the support on the phone?

Karma25

pcadvice wrote: »

how do you know your order is about to be cancelled? the support on the phone?

Dear _______,

thank you for your order.

Unfortunately we could not book a receipt of payment till this day for your order _________ from 2012-09-07.

You can look up the order details and pay by Prepayment, if you follow this link: ______

If we do not registrate a payment within the next three days, we will cancel your order.

If this email and the payment coincide, please ignore this email.

spix

Karma25 wrote: »

Strange, I rang today and got through to an English speaking support. It was about 11.00 o clock. My order is about to be cancelled in three working days even though I bank transferred last Tuesday through BOI online. Getting a bit worried now.

They said they would ring back after checking with the house as he put it. Nothing has changed on the order or any e-mail or call back.

Did you put the 'intended purpose' number with the bank transfer?

Karma25

spix wrote: »

Did you put the 'intended purpose' number with the bank transfer?

I can't remember to be honest, I don't think I did. I know I wrote computer purchase as purpose on my BOI form and have my order number on the message to receiver.

gooch2k9

Karma25 wrote: »

I can't remember to be honest, I don't think I did. I know I wrote computer purchase as purpose on my BOI form and have my order number on the message to receiver.

I did the same order number and name. Can't see how they can't link the payments through these.

Karma25

gooch2k9 wrote: »

I did the same order number and name. Can't see how they can't link the payments through these.

Exactly thats what I thought? An order number is all they should need.

spix

Karma25 wrote: »

I can't remember to be honest, I don't think I did. I know I wrote computer purchase as purpose on my BOI form and have my order number on the message to receiver.

Send them an email/call them saying you didn't put the intended purpose with the bank transfer. (put the number in the email as well, might make it more clear to them)

Also worth checking the details of transfer and make sure you sent the exact amount. If you didn't then let them know how much you sent so they can locate it.

I don't understand though why when someone calls asking if payment was received why they just can't check the payments which didn't go through automatically and find it

Karma25

spix wrote: »

Send them an email/call them saying you didn't put the intended purpose with the bank transfer. (put the number in the email as well, might make it more clear to them)

Also worth checking the details of transfer and make sure you sent the exact amount. If you didn't then let them know how much you sent so they can locate it.

I don't understand though why when someone calls asking if payment was received why they just can't check the payments which didn't go through automatically and find it

Think I will try that. I know I sent the exact amount on the order. It was 500.03 and I even sent a screenshot to e-mail showing my transfer but they didn't respond?

spix

gooch2k9 wrote: »

I did the same order number and name. Can't see how they can't link the payments through these.

Because its an automatic system which relies on the 'intended purpose' being received with the payment (which is why its given in email along with bank details). Another german store I buy from gives a clear warning not to forget it and to make sure to send the exact amount, shame they don't. You seem to have to make it very clear to them that you forgot it so they'll find it manually.

gooch2k9

spix wrote: »

Because its an automatic system which relies on the 'intended purpose' being received with the payment (which is why its given in email along with bank details). Another german store I buy from gives a clear warning not to forget it and to make sure to send the exact amount, shame they don't. You seem to have to make it very clear to them that you forgot it so they'll find it manually.

Guten Tag,

I ordered Monday(10th September) and paid on Tuesday(11th). I forgot to add in the intended purpose on the bank transfer. My order number is xxxxxxxxx. The intended purpose code that should have accompanied this is: xxxxxxxx-xxxxxxx. The order status has not updated since the order was placed and I have been told it was because I did not include the 'Intended purpose' code. A scan of the transfer receipt is enclosed.

Thats the email I sent along with a screenshot of the transfer receipt, sent it yesterday and today when the lass told me to email them so waiting game now. That should get the message across I hope.

Karma25

gooch2k9 wrote: »

Guten Tag,

I ordered Monday(10th September) and paid on Tuesday(11th). I forgot to add in the intended purpose on the bank transfer. My order number is xxxxxxxxx. The intended purpose code that should have accompanied this is: xxxxxxxx-xxxxxxx. The order status has not updated since the order was placed and I have been told it was because I did not include the 'Intended purpose' code. A scan of the transfer receipt is enclosed.

Thats the email I sent along with a screenshot of the transfer receipt, sent it yesterday and today when the lass told me to email them so waiting game now. That should get the message across I hope.

Sent the same I will ring tomorrow as well if no change today.

Karma25

spix wrote: »

Because its an automatic system which relies on the 'intended purpose' being received with the payment (which is why its given in email along with bank details). Another german store I buy from gives a clear warning not to forget it and to make sure to send the exact amount, shame they don't. You seem to have to make it very clear to them that you forgot it so they'll find it manually.

Its a very dated system. I wonder how many orders are put through and not paid on the site?

Doyler99

I rang them last Thursday because parts which were out of stock, came back in stock and my order history was never updated. So the lad on the phone was really nice + apologetic and said they would dispatch my order in the next hour. which they did. Currently tracking my order now on UPS and has just left Tamsworth or something in the UK, should be here maybe 2m or Weds

gooch2k9

Still no update despite talking to them on the phone and telling them the craic, have emailed three or four times too and got no reply. Does anyone know if I can recall the transfer and just start the order again doing it properly? Got the email saying it will be cancelled if no payment is received yesterday.

pcadvice

i rang them friday for the same reason, the guy said his boss was off until monday but he would sort it monday. monday morning came and i didnt see an updated status so i rang again and explained again to another guy, he sent me an email about 1.5 hours later saying they received my payment. i just checked and my status is now Your payment conclusion via Prepayment was confirmed us, they must have only updated that over night.

i dont see why yours is not dealt with, try ringing them again

gooch2k9

pcadvice wrote: »

i rang them friday for the same reason, the guy said his boss was off until monday but he would sort it monday. monday morning came and i didnt see an updated status so i rang again and explained again to another guy, he sent me an email about 1.5 hours later saying they received my payment. i just checked and my status is now Your payment conclusion via Prepayment was confirmed us, they must have only updated that over night.

i dont see why yours is not dealt with, try ringing them again

The girl I spoke to yesterday said they would check it and it might get sent the same day, sick of ringing them at this stage. I'll do it if I have to but do you know if I can recall the transfer or something? Be far handier to just restart the process.

pcadvice

i dont know, never done this before

gooch2k9

pcadvice wrote: »

i dont know, never done this before

Rang them again and told them the craic this one said she would email back so heres hoping.

Karma25

My order has been changed to invoice made so heres hoping that is the end of it!

FoxT

Spix, that was really helpful - thank you!
I had never used hwversand before , placed my first order with them yesterday. Followed your instructions, made the payment about 4pm, got an acknowledgement from them around 8:30 this morning. If I had not read your post, I am pretty sure I'd have screwed it up...


Cheers,

Foxt

JonB

Hi great thread. I'm about to order off hardwareversand using permanent tsb online banking.

It has the following fields:
Personal message: (This is a personal message you can choose to send every time you send money to this recipient.)

Payee name: (The name of the account of the person or company you are sending money to. Make sure you use the correct account name and not a nickname.)

Reference: (This will appear on the payee's account.)

BIC number: (Bank Identification Code)

IBAN number:

So would this be right using the info from the original post?
Financial institution Deutsche Postbank AG Dortmund
Remittee: hardwareversand.de GmbH
Remittee account: 731239469
Bank code: 44010046
Amount: 000,00 EUR
Intended purpose: 000000000-00000
for international payment:
B.I.C. S.W.I.F.T.: PBNKDEFF
IBAN No: DE73440100460731239469

Personal message: 000000000-00000 (same as intended purpose? or should this be something like "Buying pc parts to build pc"

Payee name: hardwareversand.de GmbH

Reference: What should this field be?

BIC number: Should this be the bank code or B.I.C. S.W.I.F.T.:?

IBAN number: ok this one is obvious.

spix

I'd put your intended purpose (don't use 000000000, you will get one in an email after placing the order) in both the personal message and the reference fields and hardwareversand.de GmbH as payee name. There's no need to add anything else.

The BIC you need to use is PBNKDEFF , bank code is only used if you were doing the transfer within Germany.

JonB wrote: »

Hi great thread. I'm about to order off hardwareversand using permanent tsb online banking.

It has the following fields:
Personal message: (This is a personal message you can choose to send every time you send money to this recipient.)

Payee name: (The name of the account of the person or company you are sending money to. Make sure you use the correct account name and not a nickname.)

Reference: (This will appear on the payee's account.)

BIC number: (Bank Identification Code)

IBAN number:

So would this be right using the info from the original post?
Financial institution Deutsche Postbank AG Dortmund
Remittee: hardwareversand.de GmbH
Remittee account: 731239469
Bank code: 44010046
Amount: 000,00 EUR
Intended purpose: 000000000-00000
for international payment:
B.I.C. S.W.I.F.T.: PBNKDEFF
IBAN No: DE73440100460731239469

Personal message: 000000000-00000 (same as intended purpose? or should this be something like "Buying pc parts to build pc"

Payee name: hardwareversand.de GmbH

Reference: What should this field be?

BIC number: Should this be the bank code or B.I.C. S.W.I.F.T.:?

IBAN number: ok this one is obvious.

JonB

Hi sorry to bump again. First off thanks Spix. I ordered using permanent TSB. I did it over the phone which was probably a mistake when I checked the transfer information online I noticed they misspelled the remittee name. When I was on the phone he actually never mentioned the remittee name but I mentioned that I had that info also and he said he would take that if I had it. He took it but he spelt it hardwareversant instead of hardwareversand. Do you think this will be fine? Especially considering he wasn't going to even take the remittee name.

corblimey

Welp, I've just done mine via PTSB online banking aswell, so hopefully, all is well. I wasn't allowed to enter the intended purpose into the personal message field, as it doesn't allow hyphens. I removed the hyphen and put in a space (in the personal message only) - the reference field was fine with the hyphen. PTSB setup is a bit weird though. They've now added hwvs as a payee, but it's tied to that particular intended purpose, so I'll never use it again.

Anyway, I've got all weekend to worry about where my money might be, hopefully will get something hwvs early next week telling me it's all fine.