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What a mess

  • 14-09-2012 2:47pm
    #1
    dre_jspeed
    Registered Users, Registered Users 2 Posts: 216 ✭✭


    Taken from the IT's facebook page.

    "We wish to inform students that due to ongoing technical problems at the national provider of IT services to the Institutes publication of repeat exam results are not available today, Friday 14th September 2012.

    This is outside the control of this Institute and we regret the inconvenience caused. We do understand the desire for students to access their repeat results and will continue to post updates via our website, Twitter & Facebook. We will keep students informed and we hope to resolve this issue as soon as possible.
    Once again we apologise for this unfortunate delay."


Comments

  • #2
    theGavin
    Registered Users, Registered Users 2 Posts: 148 ✭✭theGavin


    Is there any reason why the college doesn't email the results to you?


  • #3
    omb0wyn5ehpij9
    Closed Accounts Posts: 16,095 ✭✭✭✭omb0wyn5ehpij9


    Judging by a post on facebook this evening, the system is sorted and the results are online


  • #4
    hdowney
    Registered Users, Registered Users 2 Posts: 12,921 ✭✭✭✭hdowney


    They were fierce attacked on Facebook last night over it. Personal attacks on specific people and all. There was deffo no call for that


  • #5
    macrubicon
    Registered Users, Registered Users 2 Posts: 646 ✭✭✭macrubicon


    The reason they are not generally E-Mailed is that there is no guarentee that you will get the E-Mail. Due to the formatting of the tables and contents they are prime candidates to get caught up in spam or junk filters ( streams of letters and numbers in a table ). Plus we cannot guarentee that all students have activated their E-Mail accounts!

    On this occasion we would not have been able to E-Mail them should we have chosen that option due to the nature of the failure with our service provider.

    It should also be noted that the issue was outside of ITTD - it was with the IoT sector's MIS supplier and ITTD were not the only college having trouble accessing the services.

    If there had have been another way to get them to students it would have been done - contrary to some students belief's staff were in over the days and nights working 24/7 on the issue.

    This problem is being taken extremely seriously and will be dealt with accordingly.


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