Question - re order

thomas98798

Hi Everyone,
Just wanted to ask a quick question. I'm in a business where a customer normally has to wait a period of 5-6 weeks for their products to come in from the manufacturer after its being ordered. If I receive some sort of signed document from a customer stating that they want to purchase X item as per quotation number 1234, is this legally binding or should i look for a deposit on each item i sell before delivery.
Hope what im saying makes sense,
Thanks
Tom

Gloomtastic!

As far as I am aware, If the customer has signed a contract they and you have to action it in some way to make it valid. If they return or give the contract to you and then you send out or give them a pro forma invoice or delivery advice then the contract is valid.

A deposit is probably the best way though for all concerned.

I'm sure there's a legal term for it but that's my understanding anyways....

thomas98798

Cheers Gloomtastic, thanks for the quick reply. I thought there was some legal obligation to honor a singed order but I couldn't find any legal reference to it. I think in future i'll get a signed order and deposit for say 10%, belt and braces approach.

TheCostumeShop.ie: Ronan

There is several variants here. If it is B2B and it is a binding contract they have signed, as set out by your legal advisers then it could be binding. If it is B2C and they have not seen the product then distant selling regulations come in to play and they have the right to cancel the contract up to seven days after the product has been delivered. If it's custom made specific to them there are ways around this. Best to talk to a qualified legal adviser.

thomas98798

Thanks Ronan,
It's B2B, do you know of any template purchase contracts online that I could download.
Regards
Tom