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DCU Registry

  • 10-09-2012 4:18pm
    #1
    Greenmachine
    Registered Users, Registered Users 2 Posts: 5,063 ✭✭✭


    Anyone else, having trouble getting true to them. Logged an issue with them regarding a problem with my registration on friday. I tried to call them to follow up with it, as there had been no communication from them. Twice I got a message, saying all operators were busy, and was on hold for close to 10 minutes, each time. Tried calling them about 10 minutes ago. I got a message with their opening time which finished at 5:15. Well why did I get the message 10 minutes before they were supposed to close. Why have a close of a certain time if you are not actually open. I can't be the only one trying to get thru seems as I was put on hold.


Comments

  • #2
    Cardor
    Registered Users, Registered Users 2 Posts: 229 ✭✭Cardor


    Greenmachine wrote: »
    Anyone else, having trouble getting true to them. Logged an issue with them regarding a problem with my registration on friday. I tried to call them to follow up with it, as there had been no communication from them. Twice I got a message, saying all operators were busy, and was on hold for close to 10 minutes, each time. Tried calling them about 10 minutes ago. I got a message with their opening time which finished at 5:15. Well why did I get the message 10 minutes before they were supposed to close. Why have a close of a certain time if you are not actually open. I can't be the only one trying to get thru seems as I was put on hold.

    The end of August to the End of September is the registry's busiest time of the year! So many students will be ringing/e-mailing to ask questions about registration. I wouldn't bank on getting a reply any time soon. It says on their page that all replies will be dealt with on a first come first served basis, so give it a few days.


  • #3
    Greenmachine
    Registered Users, Registered Users 2 Posts: 5,063 ✭✭✭Greenmachine


    Yes fair point. What I was wondering is was firstly why I was not able to leave a voice mail to leave my enquiry.

    Second why they were out of office during official hours.
    I have to register by thursday and I have no logon.
    Even an automated response to my previous message would let me know it had been received.


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