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Can i cancel a debit card visa transaction

  • 01-09-2012 6:44pm
    #1
    ITS_A_BADGER
    Closed Accounts Posts: 1,232 ✭✭✭


    Hi so long story short i wasa buying stuff online and it wouldnt go through so i tried again and still didnt go through on the website i was buying off, so i checked my BOI365 online account and two transactions went through, Now i want to cancel them both, how can i do this??
    Tagged:


Comments

  • #2
    Solair
    Closed Accounts Posts: 7,230 ✭✭✭Solair


    Easiest way is to get the retailer to refund you for the duplicate transaction.
    What ever you bought is likely to be delivered twice too!


  • #3
    ITS_A_BADGER
    Closed Accounts Posts: 1,232 ✭✭✭ITS_A_BADGER


    thing is, i think it was a scam and thats why i want to cancel the transactions :/


  • #4
    Solair
    Closed Accounts Posts: 7,230 ✭✭✭Solair


    If you think it's a scam ring the card helpline A.S.A.P.

    Either call the number on the back of your debit card, or call Banking 365 and ask for the card fraud department.


  • #5
    ITS_A_BADGER
    Closed Accounts Posts: 1,232 ✭✭✭ITS_A_BADGER


    No customer service agents availale call back tomorrow during opening hours


  • #6
    Solair
    Closed Accounts Posts: 7,230 ✭✭✭Solair


    24 hr Emergency Lost/Stolen Helpline: 1890 706 706 or +353 56 7757007 from abroad. (for both Personal and Business credit cards)


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  • #7
    ITS_A_BADGER
    Closed Accounts Posts: 1,232 ✭✭✭ITS_A_BADGER


    yeah rang them they cant do anything for me either, she said to call again tomorrow for the customer service crowd and they will help me


    Thanks for the replys btw


  • #8
    Bank of Ireland: Pat
    Closed Accounts Posts: 354 ✭✭Bank of Ireland: Pat


    Hi ITS A BADGER,

    Thanks for your query. Were you able to get everything sorted out?

    Pat


  • #9
    ITS_A_BADGER
    Closed Accounts Posts: 1,232 ✭✭✭ITS_A_BADGER


    Bank of Ireland: Pat wrote: »
    Hi ITS A BADGER,

    Thanks for your query. Were you able to get everything sorted out?

    Pat

    Hi pat no, no i wasnt i tried to get in contact with the merchant, emails no reply phone numbers are coming up invalid. so ive been screwed. Is there really no way bank of ireland can recover those two transactions for me? ill pm my details if you want them


  • #10
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Hi ITS A BADGER,

    When you contacted the Lost and Stolen helpline, did the representative cancel your card? If not, please call Banking 365 on 0818 365 365 as soon as possible.

    To have the transactions refunded, you will need to complete Visa Debit Transaction Dispute Form which is available to download here.

    Hope this helps.

    Thanks,
    Tara


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