I need Legal Advice.

cathorio

I bought a Blond Hair Colour in Tesco a week ago.
This morning I put the colour in. When I looked in the mirrior I was Shocked to see my hair was dark brown.
Someone had switched the colour in the box with a different colour.
I contacted the store and they asked me to go to my Hairdresser and have it fixed.
I went to Peter Marks. They adevised me to wait two weeks or until there is re-growth as the process of stripping the hair colour is very harsh.
I now have to live with this colour for the next two weeks. I have always been blond.
I called into Tesco to let them see the damage. The Duty Manager apologised and informed me they would cover all the costs.
My question is!: should Tesco compensate me for the ordeal I have been through and the fact that I have to wait two weeks before anything can be done, plus the damage the treatment will do to my hair????
Please help!!!!

whiteonblu

you cannot get advice here

Did you not see the colour when looking at the directions on the bottle?

Procrastastudy

OMG the scope for blondes and cant read jokes is boundless!

If you think they have been negligent then contact a solicitor and pursue it. Your remedy under consumer law seems to have been more than fulfilled.

MagicSean

Your ordeal? Are you for real?

Procrastastudy

MagicSean wrote: »

Your ordeal? Are you for real?

She may have been under the impression no one knew she wasn't a real blonde.

TheInquisitor

Had the box been opened or was it sealed?

Jimminy Mc Fukhead

You could maybe get a wig. Or possibly a sense of perspective.


By the way can you say that the shop didn't take all reasonable efforts to ensure that bottles weren't switched in their stock? Does the manufacturer seal the boxes sufficiently? Is there a responsibility on you to check the bottle before you use it?

Conbhar

MagicSean wrote: »

Your ordeal? Are you for real?

Exactly, i weep for the future and the present

cathorio

TheInquisitor wrote: »

Had the box been opened or was it sealed?

Thank you for you kind reply.
Yes the box was opened but that is how they are sold.

MadsL

Here's your advice.

1. Get a nice new haircut and colour by Andrew Dunne at Mane - Shay Dempsey's salon above the Grooming Rooms on South William St. Let Tesco pay for Shay and Andrew - the best hairdressing team in the country.

2. Stop using supermarket dyes in future.

3. Get over your sense of entitlement over your "ordeal" and stop reading tabloid/womens magazine tripe.

No charge for the advice.

Kenny Logins

Get on to Joe Duffy.





...or Reese Witherspoon?

Grolschevik

Ah c'mon lads, less of the condescension, eh?

If someone had switched the aftershave you thought you were buying for bleach, or switched the grade of your motor oil, you'd be up in arms.

But because it's blonde hair dye...?

Kenny Logins

Grolschevik wrote: »

Ah c'mon lads, less of the condescension, eh?

If someone had switched the aftershave you thought you were buying for bleach, or switched the grade of your motor oil, you'd be up in arms.

But because it's blonde hair dye...?

In the aftershave or motors forum, yes.

source

Grolschevik wrote: »

Ah c'mon lads, less of the condescension, eh?

If someone had switched the aftershave you thought you were buying for bleach, or switched the grade of your motor oil, you'd be up in arms.

But because it's blonde hair dye...?

Ah.... Switching aftershave for bleach is way more serious than changing blonde hair dye for brown.

Andy!!

cathorio wrote: »

I bought a Blond Hair Colour in Tesco a week ago.
This morning I put the colour in. When I looked in the mirrior I was Shocked to see my hair was dark brown.
Someone had switched the colour in the box with a different colour.
I contacted the store and they asked me to go to my Hairdresser and have it fixed.
I went to Peter Marks. They adevised me to wait two weeks or until there is re-growth as the process of stripping the hair colour is very harsh.
I now have to live with this colour for the next two weeks. I have always been blond.
I called into Tesco to let them see the damage. The Duty Manager apologised and informed me they would cover all the costs.
My question is!: should Tesco compensate me for the ordeal I have been through and the fact that I have to wait two weeks before anything can be done, plus the damage the treatment will do to my hair????
Please help!!!!

Get some real problems, seriously. This subforum is somewhere for people with real problems, like people who've been assaulted or otherwise seriously harmed, or had things stolen, etc.

blueythebear

cathorio wrote: »

I bought a Blond Hair Colour in Tesco a week ago.
This morning I put the colour in. When I looked in the mirrior I was Shocked to see my hair was dark brown.
Someone had switched the colour in the box with a different colour.
I contacted the store and they asked me to go to my Hairdresser and have it fixed.
I went to Peter Marks. They adevised me to wait two weeks or until there is re-growth as the process of stripping the hair colour is very harsh.
I now have to live with this colour for the next two weeks. I have always been blond.
I called into Tesco to let them see the damage. The Duty Manager apologised and informed me they would cover all the costs.
My question is!: should Tesco compensate me for the ordeal I have been through and the fact that I have to wait two weeks before anything can be done, plus the damage the treatment will do to my hair????
Please help!!!!

Tesco have treated you well in this regard. Accept their generous offer and move on. These things happen from time to time. You have not suffered any injury.

eurokev

leeomurchu

At the end of the day I'm sure you'll survive this there's a lot more to be worried about in life than your hair.

Possibly consider the thought that if you keep dying your hair one day you may have none to worry about.

1st world problems eh!!! :rolleyes:

Motorist

Given how hard up solicitors are for business these days, and the fact they'll chance almost anything for a bit of money, I wouldn't be surprised if Tesco receives a letter along the lines of "the shock when my client realised", "the emotional turmoil she has had to endure for weeks", "the stress and loss of sleep", etc.

Procrastastudy

Andy!! wrote: »

Get some real problems, seriously. This subforum is somewhere for people with real problems, like people who've been assaulted or otherwise seriously harmed, or had things stolen, etc.

Actually its for people with hypothetical problems - a distinction often missed by many posters

Esoteric_

You can try to talk to a solicitor about compensation, but I suspect you'd be laughed out of their office.

At the end of the day, there is no 'damage' done. In fact, brown dyes are generally a lot less harsh on hair than blonde, as blonde contains so much peroxide. So there was probably less damage done than if you had dyed it blonde. All dye treatments cause some damage, so no compo on that score.

As for the 'ordeal' - it's two weeks of brown hair. It's not a massive inconvenience. I got a blue dye that turned my hair purple. I didn't look for compo, I waited a few weeks and got it fixed to how it was supposed to be.

You didn't check the bottle, Tesco didn't check the boxes. You're both at fault, and Tesco are being very reasonable in covering your costs to get your hair fixed.

If you're that worried about damage to your hair, get a deep conditioning treatment done in the salon, too.

ScouseMouse

LyndaMcL wrote: »

You can try to talk to a solicitor about compensation, but I suspect you'd be laughed out of their office.

At the end of the day, there is no 'damage' done. In fact, brown dyes are generally a lot less harsh on hair than blonde, as blonde contains so much peroxide. So there was probably less damage done than if you had dyed it blonde. All dye treatments cause some damage, so no compo on that score.

As for the 'ordeal' - it's two weeks of brown hair. It's not a massive inconvenience. I got a blue dye that turned my hair purple. I didn't look for compo, I waited a few weeks and got it fixed to how it was supposed to be.

You didn't check the bottle, Tesco didn't check the boxes. You're both at fault, and Tesco are being very reasonable in covering your costs to get your hair fixed.

If you're that worried about damage to your hair, get a deep conditioning treatment done in the salon, too.

This scenario is so crazy it must be a troll. Who in their right mind could seriously claim damages as the shade/colour of dye is not what they wanted.

It's like something you would see coming out of the USA. McDonald's made me fat, the coffee was to hot. Etc etc

It cannot be serious. And if it is, don't engage....

Esoteric_

superscouse wrote: »

This scenario is so crazy it must be a troll. Who in their right mind could seriously claim damages as the shade/colour of dye is not what they wanted.

It's like something you would see coming out of the USA. McDonald's made me fat, the coffee was to hot. Etc etc

It cannot be serious. And if it is, don't engage....

Yup, but the rule is to treat every post as genuine, or report what you think is a troll thread. I have friends that would want to sue for something equally silly, so I'm treating it as genuine.

ScouseMouse

LyndaMcL wrote: »

superscouse wrote: »

This scenario is so crazy it must be a troll. Who in their right mind could seriously claim damages as the shade/colour of dye is not what they wanted.

It's like something you would see coming out of the USA. McDonald's made me fat, the coffee was to hot. Etc etc

It cannot be serious. And if it is, don't engage....

Yup, but the rule is to treat every post as genuine, or report what you think is a troll thread. I have friends that would want to sue for something equally silly, so I'm treating it as genuine.

I see your point and agree with you, buts it's so wrong. If it was my wife she would be told to cop on.

zef

If you'd had real medical issues with the hair dye you might a right to feel agrieved.
The claims culture once so shamelessly prevalent in this country seems to be less acceptable to the average person now. Money isn't everything , and you are doing pretty well getting a top treatment courtesy of Tecsos.

Maire2009

ted1

I'm sure that somewhere on the box they tell you to test on a small bit. This would cover them. Is there a color label on the individual bottle in the box? What would the basis of compensation be? Are you for real?

tayto lover

I bought a golf driver for 300e and it promised to increase the distance of my drives. It didn't. Get over it.

Goat the dote

Pretty sure the actual dye product has the colour labelled on it. Since it advises you to do a strand test (and I'd imagine it also says to ensure all contents are as described) then you're doing more than well to get what tesco have offered.
And if you're that precious about your hair you might want to know what my hairdresser told me:it's easier to strip hair that's been salon dyed 100 times than hair dyed once with the home kits..

areyawell

Its like telling a judge I'm sueing a petrol station because I put petrol in my diesel car. "Sorry judge I didn't bother checking the pumps" just like you didn't bother check the bottle. Do you see how stupid it sounds? A solicitor might tell you have a case because it doesn't matter to them if they win or lose, they will still get paid and probably have a laugh about it behind your back.

MadsL

areyawell wrote: »

Its like telling a judge I'm sueing a petrol station because I put petrol in my diesel car. "Sorry judge I didn't bother checking the pumps" just like you didn't bother check the bottle. Do you see how stupid it sounds? A solicitor might tell you have a case because it doesn't matter to them if they win or lose, they will still get paid and probably have a laugh about it behind your back.

If the pump was marked petrol but was in fact diesel and the car was damaged, if the petrol station accepted responsibility and paid for the repair. Would there be a reasonable expectation of compensation for the "ordeal" - I think not.