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Making a complaint

  • 23-08-2012 10:54pm
    #1
    milkandsugar
    Registered Users, Registered Users 2 Posts: 153 ✭✭


    So i got married last week and had a fantastic day. But looking a few things did go a little wrong on the day.The hotel where we had the reception had another function on the same night. We asked them twice if there was another party on before the wedding as we had heard rumors and were reassured that there wasn't. Now i'm not impressed that we were lied to but i've found out that guests from the other party came up and indulged in our food and helped themselves to sweets ect so nay impressed. Also we had a problem with the dance floor. They couldn't assemble it properly on the night and ended up being far far to small to actually dance on. The day after when we were paying them we were so blissed out that we never mentioned this to them. Now today we have got a phone call saying that the bill was wrong and we owe more money. Which is fine because we do and i'm not looking to get out of paying it but still want to complain if you get me. So how would i go about it???


Comments

  • #2
    Toast4532
    Closed Accounts Posts: 2,613 ✭✭✭Toast4532


    When you go to pay the remainder of your bill, you could ask to speak to a manager there and then (or ring before hand and organise a meeting with the manager) and explain your concerns to them and see what they say.


  • #3
    clint_silver
    Registered Users, Registered Users 2 Posts: 2,906 ✭✭✭clint_silver


    Toast4532 wrote: »
    When you go to pay the remainder of your bill, you could ask to speak to a manager there and then (or ring before hand and organise a meeting with the manager) and explain your concerns to them and see what they say.

    definitely this. Your next steps will be governed by how they react. If they say, we're terribly sorry and heres a discount it may appease.

    If they say sorry, nothing to do with us you should have raised your concerns with us on the night well then your next step is to name and shame everywhere you can. And let them know that this is what youll be doing too. and then everywhere you name and shame online, send that URL to their manager and owners/directors.

    should you have let them know on the night or the day after? Probably, but the fact you didnt doesnt change the fact that it did happen and youre left with a less than warm feeling about the whole thing. Customer service is all about the love.


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