problem with web remote desktop

Rossin

Hi, This could be something very silly.

There is a user here from another company who wants to use web remote desktop(win2003) to access his pc back in slovakia, outside of our network this works fine(from any internet source), but here he cant connect.

Any suggestions?

BaconZombie

Who is she connecting to the Desktop

RDP, Web-Portal, Citrix, SSH?

Also check with your networking team if they do an egress filtering.

Rossin wrote: »

Hi, This could be something very silly.

There is a user here from another company who wants to use web remote desktop(win2003) to access his pc back in slovakia, outside of our network this works fine(from any internet source), but here he cant connect.

Any suggestions?

Rossin

remote web workplace




ill try and find a pic of the error, it basically just says connection error, could be firewall etc etc

BaconZombie

Was the screenshot taken from within the other person company { i.e. on their network} ?

Since the URI does not have a Domain name or TLD on it, so they more them likely need to use the full DNS names of the RDP Server.

Also putting a RDP Server on an external IP accessible from the internet is a READY BAD idea.

Rossin

no that's just a screenshot off the web

he can actually log into this part fine, when he selects his pc and tries to connect is when the error arrives

he logs on to his computer that's in slovakia through web remote desktop from anywhere using an address like this

https://mailke.companyname.sk/Remote/logon.aspx ReturnUrl=%2fremote%2fDefault.aspx

CptSternn

First check the firewall. Second, find the ports you need open and make sure the router on his side is not blocking any ports. You also will need to make sure port forwarding is setup on his router to allow data through those ports.

Rossin

thanks cptsternn, had to open port 4125 on the firewall for remote web desktop. a little rewording of my googling gave me the answer

rickyaliasgar

"Is he trying to connect through your company’s network i.e. LAN? Your company firewall might be blocking him for gaining remote access and also his target remote computer should be on same network as your company’s in order to remotely access it. Try accessing remote computer in Slovakia using various remote support tools such as logmeinrescue, gosupportnow, GoToMyPC etc.

Alternatively, you can even deploy on premise remote support appliance such as Bomgar or RHUB appliances for remotely accessing computers from anywhere.
"