advice please

maz43

hi ., I am new to boards so please be patient. would appreciate some advice. Recently I was in a "pound shop" where i purchased three items. i placed the items in my trolley and continued on to the next shop, which was my local supermarket ( which i vist on a regular basis). As i made my way around the supermarket the manager of the "pound shop" approached me and informed me the shops were two different shops and that i needed to pay for the three items in the other shop. (The manager had served me.) I replied of course i know they are different shops, not understanding what her issue was. She asked me for a receipt which i didnt have, i became frustrated and very embarrassed at the situation. i was aware of people looking a me. The manager insisted i paid for one of the items as SHE then remembered me and said i only paid for two. I handed her the 2.50 in question , sure that i had paid it, however i just wanted her to go away . I was very upset and disgusted at her accusation. the manager then left the supermarket and presumably returned to her own store. My sister who was with me all the time was as confused as me and suggested i return to the shop and return the three items which i had purchased (one of which i paid for twice) Upon my return to the shop the manager approached me and said " im sorry i found the receipt in the bin, heres your 2.50 .. im sorry". I was distraught I didnt no what to say or do, overwhelmed with the situation i began to cry, i asked for a refund. I said repeatedly that i was humilated, to which the manager replied " i said i was sorry"... my question is what should I do? i sorry if this is the wrong thread, and for any typing errors , my hands are still shaking since it happened, i cant sleep and i havent returned to my local supermarket were the confrontation happened as i feel as if people are now " watching me" even though i was 100% innocent.

Procrastastudy

Accept the apology. Keep your receipts.

maz43

I wasnt given a receipt in the first place that was the problem.

Procrastastudy

Accept the apology. Keep ensure you receive your receipts.

maz43

first time i actually smiled in relation to this.. request receipts it is!

the_syco

maz43 wrote: »

first time i actually smiled in relation to this.. request receipts it is!

Pretty sure it's the law against not to get a receipt?

Procrastastudy

maz43 wrote: »

first time i actually smiled in relation to this.. request receipts it is!

I realise I'm being flippant - but you're looking at a defamation action. They are unbelievably expensive to pursue. If you speak to a solicitor who is willing to take in on a no foul no fee then by all means - perhaps you might get a settlement. Have a search here its been discussed many times.

I know its upsetting but really a strongly worded letter is probably the order of the day. That and a glass of wine.

Note: I'm wrong most of the time. Someone may very well come along and correct me on this.

maz43

The embarrassment of how the manager approached me and spoke to me in public is my issue and the possible "labelling" that may follow. Im from a small one horse town. The manager and her colleague are the only two people other than myself that were present for the receipt finding and the poor "i said i was sorry.." the collection of onlookers from the supermarket were left none the wiser. I guess i would like my name cleared. Just not sure how to go about it.

angeline

Go to see a solicitor if you are looking to take a case or want to send a solicitor's letter. If you do not wish to do so, then as previously advised request and keep receipts in the future.

Procrastastudy

maz43 wrote: »

The embarrassment of how the manager approached me and spoke to me in public is my issue and the possible "labelling" that may follow. Im from a small one horse town. The manager and her colleague are the only two people other than myself that were present for the receipt finding and the poor "i said i was sorry.." the collection of onlookers from the supermarket were left none the wiser. I guess i would like my name cleared. Just not sure how to go about it.

High profile liable action PR agent to get RTE involved.

Alternatively bugger what people think and move on.

MagicSean

My advice would be to get over it. This isn't legal advice, just advice for a healthier life free of stress.

MagicSean

MagicSean wrote: »

My advice would be to get over it. This isn't legal advice, just advice for a healthier life free of stress.

terrible advice imo, dont let people walk all over you.
the manager made a show of you, you could talk to citizens advice or a quick chat with a solicitor, to see what your options are.

im not advocating sueing, before everyone jumps down my throat, but i would expect something after the manager behaving in such an unprofessional way.

Procrastastudy

bubblypop wrote: »

terrible advice imo, dont let people walk all over you.
the manager made a show of you, you could talk to citizens advice or a quick chat with a solicitor, to see what your options are.

im not advocating sueing, before everyone jumps down my throat, but i would expect something after the manager behaving in such an unprofessional way.

So see the solicitor to... ?

whiteonblu

the_syco wrote: »

Pretty sure it's the law against not to get a receipt?

its not

MagicSean

bubblypop wrote: »

terrible advice imo, dont let people walk all over you.
the manager made a show of you, you could talk to citizens advice or a quick chat with a solicitor, to see what your options are.

im not advocating sueing, before everyone jumps down my throat, but i would expect something after the manager behaving in such an unprofessional way.

Hardly terrible advice to get on with your life and stop stressing over a misunderstanding. The time to stand up for herself was at the time of the incident. If you go through life dwelling on stuff like this you'll end up in an early grave.

s08t

Hi Maz43. Thats awful what happened to you. I can understand it was embarrassing and difficult to overcome but I think after all that happened, the shopkeeper shud of at least gave u a refund and gave you items as a kind gesture as I dont think a sorry means anything in this matter. As you say you are regular customer in that shop, one way to get satisfaction out of what happened would be to not shop in there again and give your money to a different shop in future and then they have lost out on a regular customers.

And dont care about what other people think, you know you did nothing wrong.
Ask for your receipt and keep your receipt in future!!

Recessionbust

Are they a big company? If so what about contacting their head office and explaining what happened?

I always think if these things can be addressed like this then its less stress an cost on everyone involved.

nuac

As procrast and magic sean advise

Ask for and keep receipts in future

Don't litigate -move on

This incident seems to have stressed you. Litigation is major stress and high risk.