Hotmail account blocked

gerryfields

Has anyone heard of anti hacking software?

My live account got hacked it seems by another user and hotmail have now blocked my account. I contacted a freecall number for australia (i'm originally from ireland emigrated to aus 3 years ago)they claim my account was hacked by another user from my laptop who gained access and has been using my account.

Only my hotmail account was hacked. This is the site I was directed to
http://fixemail.net/

It seems these guys are a 3rd party who look after hotmails issues. The funny thing though is they claim I need to download a $199 programme which blocks hackers not just viruses.

I have anti virus and it has not found a virus on my computer. Can anyone help this seems alot just to get a email account back that is free.

anyone else had these issues with hotmail accounts

Hank Scorpio

that sounds like a scam, beware

the spelling on the homepage is laughable

the website you posted belongs to a gentleman from india according to a domain whois

bradknowell

Complete scam.
Move to gmail , hotmail is full of scams

gerryfields

Definitely seems to be so. However considering all tech support customer care help are now based out of india it wouldn't surprise me hotmail has outsourced to a company over there.

ASJ112

Definite scam in my opinion. Chances are your password was weak or you got phished, it can easily happen to anybody. Best way to protect against hackers is have a really strong password, consisting of upper and lower case characters, numbers, and symbols, and long.

Use a firewall, anti-virus, a browser like SRWare Iron. Read up about only using HTTPS when possible. Install browser extensions and be strict on what sites can use javascript. You can get all this free, it just takes time.

gerryfields

ASJ112 wrote: »

Definite scam in my opinion. Chances are your password was weak or you got phished, it can easily happen to anybody. Best way to protect against hackers is have a really strong password, consisting of upper and lower case characters, numbers, and symbols, and long.

Use a firewall, anti-virus, a browser like SRWare Iron. Read up about only using HTTPS when possible. Install browser extensions and be strict on what sites can use javascript. You can get all this free, it just takes time.

Cheers all never went with these guys way too dodgy. Tried submitting a form to hotmail with as much detail as possible about the account but with no luck.

Seems hotmail are a disaster. I actually used this account as a legitimate email account only for work/ legitimate personal reasons ( all my visa details,bills,CV updates, job applications etc). The funny thing I use my gmail email for all the funny emails and chain mails,yet it has never had a problem. This is the email they sent me (email addy deleted for security reasons as you can understand)

Your security is important to us
Recently, we received several requests to gain access to ( ) Unfortunately, we were unable to verify your ownership using the information that was provided. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and our careful account recovery process is intended to protect you from any possible malicious activity.

Now what?
Because there have been multiple unsuccessful recovery attempts for this account, we recommend at this point that you create a new account. It's quick and easy, and we have tools to help you import contacts, connect with Facebook, and even receive messages from multiple email accounts.

> Open a new account

With a new account, you’ll be able to use the following services across all of your devices:

Hotmail: Best-in-class email with unlimited storage at lightning speed and serious security.
Messenger: Stay connected with friends and family, see social updates and chat with Facebook friends, and make ordinary moments memorable with video calls.
SkyDrive: Free online storage for thousands of docs and photos, shared your way.

Don’t get locked out again
Once you create a new account, we highly recommend you update your password reset information with a phone number or alternate email address. This will make it easier for you to gain access to your account in the future if you are locked out again.

> Open a new account

Thank you

Microsoft Support Team

Microsoft Corporation
One Microsoft Way
Redmond, WA 98052
USA

You can't speak to anyone to explain this actually is my account. I can't honestly see a hacker calling or trying to recover an account he/she has hacked. The form you submit is a joke. All they say is go get another one. To make it worse the account I had as the alternative email when I originally set up the email (about 5 years ago) was deleted also by hotmail for non activity ( it was an alternative hotmail email) so they sent recovery emails to an account they deleted which left me no option to change passwords etc. I would never give my mobile or bank details to an email provider, look at what happens!