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Refused contract from Emobile.......

  • 16-08-2012 10:17am
    #1
    Albi72
    Registered Users, Registered Users 2 Posts: 2 ✭


    Hey folks.
    I was just wondering if anybody has had any trouble with Emobile Taking payment for phone contracts and then not processing the contract. Im a member of a large group who were targeted in our work place by posters of a new contract deal being offered. I read this and decidied to follow it up.
    It was an online deal and i tried to fill in the sheet five or six times but got the same message each time...."SESSION EXPIRED". After becoming tired with this i rang through to emobile sales and spoke to a lovly girl who told me SHE could process the cantract after getting a voucher number for her superviser. After we filled in the nessessary details and PAYMENT WAS TAKEN we decidied on a delivery location and time and all was happy.
    After changing plans and waiting for delivery there was nothing. I rang Emobile customer care the next day to see if there was maybe a problem with the address Only to be told that the contract had been denied. :eek:. I asked as to why this was the case and was told that i couldnt be told over the phone for security reasons. No problem with them taking credit card details and payment over the phone.......? I was told i would have to send an Email or letter to find out y>>>>>>
    cheers


Comments

  • #2
    Albi72
    Registered Users, Registered Users 2 Posts: 2 ✭Albi72


    I sent an email to Emobile requesting the reasons why my contract was no being taken up and await reply.... After phoning my bank and being assured there was no reason at there end why this should be the case i phoned emobile again and was passed from coustomer care to sales and finally to credit control who informed me i would have to write a letter not an email, a LETTER to there office to get the results.....
    Is emobile really telling me that a company thats is operating in 2012 does not take email correspondence from their coustomers......
    Albi


  • #3
    eMobile: Tony
    Company Representative Posts: 424 Verified rep ✭eMobile: Tony


    Albi72 wrote: »
    I sent an email to Emobile requesting the reasons why my contract was no being taken up and await reply.... After phoning my bank and being assured there was no reason at there end why this should be the case i phoned emobile again and was passed from coustomer care to sales and finally to credit control who informed me i would have to write a letter not an email, a LETTER to there office to get the results.....
    Is emobile really telling me that a company thats is operating in 2012 does not take email correspondence from their coustomers......
    Albi


    Hi Albi72
    While the information you require will have to be supplied by the credit control dept ( due to data protection over personal data). If this is a pre pay order I am afraid that you do have to write to the address suplied. If you PM me the details regarding order I will do my best to get clarity here.
    Tony


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