Just A Little Advise Please (Sticky Issue)

glass half full

Hi,

I'll give a brief synopsis of my issue.
Booked a holiday in Nov 2011 with a travel agent, paid a deposit, rang in June 2012 for the final balance payment (as I had misplaced my original booking documentation), was quoted the remaining balance, sent off the cheque. Got a confirmation email from said travel agent confirming receipt of full payment.

Sounds simple enough, right? Here comes the sticky bit.

I received an email 22 days later saying that I owed more (a few hundred) on it! I responded by saying that I had received a receipt declaring full and final payment, with zero balance owing on it. They said that there are internal flights (we are going to 2 destinations for a few days each) which have to be priced seperately. They said their accounts department did not price them in with the main price that I was quoted in June 2012 however they were there in Nov 2011.
I again said that I had lost the original documentation and hence I rang for the outstanding balance figure.

I have sent many emails to-and-fro with them but they are saying that nothing has changed with the price since Nov 2011 and I have to pay. (not being a smart ass here, but I thought a receipt stating "Paid In Full" would signify a change in confirmation price on the original booking). Again, remebering that I did not have the original booking to hand.

What are my rights here? (I rang consumer connect, they were not very clear, they said maybe pay it and then go to small claims court after, but the chap on the phone didnt really know I don't think)
Who is at fault?
And, am I liable for the figure they say I owe?
And, any idea how it could take 22 days to inform me of this payment due?

Thanks alot in advance for any help/advise.

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