Issues transfering my number from o2 to Three

happydayz8

Hi All,

I've changed from pre pay with O2 (no contract) to Three Bill pay.
I was told that the transfer of my number would take 2 hours however, now that there is "alleged" technical difficulties it could take an other 24 hours. My O2 number does no longer work. I thought, as I was prepay, this should be a very simple process. Has any one had similar issues and any tips on how to get this resolved the quickest. I'm sceptical that this will be solved within 24 hours and I don't want to have to inform people about a different number.

And one more thing, any one else keep getting cut off when contacting customer service?

So any tips would be much appreciated.

Thanks a mill!

mrmorgan

happydayz8 wrote: »

Hi All,

I've changed from pre pay with O2 (no contract) to Three Bill pay.
I was told that the transfer of my number would take 2 hours however, now that there is "alleged" technical difficulties it could take an other 24 hours. My O2 number does no longer work. I thought, as I was prepay, this should be a very simple process. Has any one had similar issues and any tips on how to get this resolved the quickest. I'm sceptical that this will be solved within 24 hours and I don't want to have to inform people about a different number.

And one more thing, any one else keep getting cut off when contacting customer service?

So any tips would be much appreciated.

Thanks a mill!

I had the same issue when transferring from pre pay o2 to three bill and it took up to three days for it to change over.

Would you believe I was told technical difficulties also thought that was the truth at the time obviously not. Ring them up and push it. I'm having war with three at the moment

happydayz8

Thanks mrmorgan. I took your advise and rang them again. I told them that I'd like them to give me details of the technical issue as I thought it was a bit strange for such a straight forward process to take this length of time. The representative told me that the wrong number was applied - so it was a human error. Happens- fair enough. But they are still insisting that it takes 24 hours to update it (obviously manually) on the system on all levels and with that excuse I was fobbed off. Guess I'll have to wait till lunch tomorrow. I hope things will improve...

mrmorgan

happydayz8 wrote: »

Thanks mrmorgan. I took your advise and rang them again. I told them that I'd like them to give me details of the technical issue as I thought it was a bit strange for such a straight forward process to take this length of time. The representative told me that the wrong number was applied - so it was a human error. Happens- fair enough. But they are still insisting that it takes 24 hours to update it (obviously manually) on the system on all levels and with that excuse I was fobbed off. Guess I'll have to wait till lunch tomorrow. I hope things will improve...

If they still don't have it sorted by lunch time tomorrow ring them again. Keep em under pressure these phone companies are as bad as the banks

happydayz8

thanks again! Litterally took them only 10 minutes to fix it after my last phone call. They must think I'm a real b*tch and they didn't want me to ring again. Ah well, if it gets the job done.

mrmorgan

happydayz8 wrote: »

thanks again! Litterally took them only 10 minutes to fix it after my last phone call. They must think I'm a real b*tch and they didn't want me to ring again. Ah well, if it gets the job done.

Ah very good your sorted now. I had no real problem with them until the last couple of days. But they are good overall