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Meteor cut me off

  • 07-08-2012 5:23pm
    #1
    ballooba
    Registered Users, Registered Users 2 Posts: 6,315 ✭✭✭


    Meteor cut me off today and switched me to prepay. I requested this on August 3rd to take effect on September 3rd, i.e. 30 days (ish) notice. I called them today and they acknowledged that they had made a mistake. However they messed up and disconnected my call from customer service, I have requested that a supervisor call me. I am anticipating a bill now for a month's service that I did not use. I think at this stage I would prefer to port the number today. Am I within my rights to refuse to pay for the last month bill?


Comments

  • #2
    ballooba
    Registered Users, Registered Users 2 Posts: 6,315 ✭✭✭ballooba


    Meteor acknowledged their mistake this morning. The agent advised that it is not possible to reinstate my account. He offered me 20 euros prepay credit in compensation (although he later rowed back on that, apparently not possible for him to do on a prepay account). I just don't want to be billed again. He told me that I would not be billed again.

    I emailed them outlining details of that call and also that I consider the contract frustrated as a direct result of their actions. This frustration was as a result of impossibility to reinstate service as advised by the agent. I informed them that I consider the contract automatically ended due to frustration. I will be cancelling my direct debit shortly. I will only be paying my bill up until the date of frustration.


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