Just-Eat

nervous_twitch

Hi - dunno if you think this is a consumer issue or not, but I don't know where else to resolve it! I just ordered from Just-Eat, and the restaurant (Mango Tree, Rathfarnham) apparently closed at 22.30. I ordered at 22.29. Just-Eat has charged me for the transaction, even though there's no food coming. I'm actually broke (and starving!) so I emailed them for a refund, but they say I have to wait until Tuesday.. is that OK? It's a bit of a head-wreck thinking I've given money for nothing.

stevek93

They should deliver up until the closing time.

nervous_twitch

Yeah apparently you have to get your order in 45 minutes before closing, which I didn't know. I just really want to order food, but there's nothing in my account after that dud transaction. I'm surprised Just-Eat would let that happen, and not be able to refund me until Tuesday?!

SweetCaliber

nervous_twitch wrote: »

Yeah apparently you have to get your order in 45 minutes before closing, which I didn't know. I just really want to order food, but there's nothing in my account after that dud transaction. I'm surprised Just-Eat would let that happen, and not be able to refund me until Tuesday?!

Seems like they don't work for the bank holiday weekend or those who do the refunds don't. Unlucky mate

stevek93

nervous_twitch wrote: »

Yeah apparently you have to get your order in 45 minutes before closing, which I didn't know.

Didnt know that eider where you see that?

nervous_twitch

lee3155 wrote: »

Seems like they don't work for the bank holiday weekend or those who do the refunds don't. Unlucky mate

Yeah I guess that's it. A pain in my hole though. In future I'll just have to order the old fashioned way!

stevek93 wrote: »

Didnt know that eider where you see that?

It doesn't say it on site. You're just meant to 'know' this sh1t it seems.

stevek93

nervous_twitch wrote: »

It doesn't say it on site. You're just meant to 'know' this sh1t it seems.

Fe*k that Id well look for my money back.

nervous_twitch

That's the thing though. They're going to refund me, but not until Tuesday! Don't think they know how broke I really am

SweetCaliber

nervous_twitch wrote: »

Yeah I guess that's it. A pain in my hole though. In future I'll just have to order the old fashioned way!

I know yeah! As much as I'm into technology, I'd just rather ring up and order Can't trust these online ordering services

stevek93

nervous_twitch wrote: »

That's the thing though. They're going to refund me, but not until Tuesday! Don't think they know how broke I really am

Wanna pop down and ill cook you dinner.

MagicMarker

nervous_twitch wrote: »

That's the thing though. They're going to refund me, but not until Tuesday! Don't think they know how broke I really am

What do you expect them to do at midnight on a bank holiday Sunday? They can't physically refund your card.

If you're that broke they why are you ordering take out? Have beans on toast like all the other broke people.

Jesus Shaves

nervous_twitch wrote: »

That's the thing though. They're going to refund me, but not until Tuesday! Don't think they know how broke I really am

I've had this exact same issue with, the ignorance I got from their supposed customer service was a joke.
Money came back onto my card 2 weeks later

stevek93

lee3155 wrote: »

I know yeah! As much as I'm into technology, I'd just rather ring up and order Can't trust these online ordering services

Always order from just-eat couldnt be bothered ringing up phones are always engaged.

SweetCaliber

stevek93 wrote: »

Always order from just-eat couldnt be bothered ringing up phones are always engaged.

The joys of living in a small town, the take aways are always on hand by the phone

stevek93

lee3155 wrote: »

The joys of living in a small town, the take aways are always on hand by the phone

True that but there is less competition.

Jesus Shaves

stevek93 wrote: »

True that but there is less competition.

And no vouchers

nervous_twitch

MagicMarker wrote: »

What do you expect them to do at midnight on a bank holiday Sunday? They can't physically refund your card.

If you're that broke they why are you ordering take out? Have beans on toast like all the other broke people.

I'll wipe my arse with gold-carat toilet roll if that's what I feel like doing. I wasn't looking for financial advice MM, much as you want to share it.

They can't refund my card. OK. It's just weird they'd process the transaction, and leave me down money with no food.

stevek93

Jesus Shaves wrote: »

And no vouchers

You can always use just-eat vouchers

Jesus Shaves

stevek93 wrote: »

You can always use just-eat vouchers

There's a 15% off in bargain alerts

stevek93

Jesus Shaves wrote: »

There's a 15% off in bargain alerts

Is the €3 one still going?

skinny90

nervous_twitch wrote: »

MagicMarker wrote: »

What do you expect them to do at midnight on a bank holiday Sunday? They can't physically refund your card.

If you're that broke they why are you ordering take out? Have beans on toast like all the other broke people.

I'll wipe my arse with gold-carat toilet roll if that's what I feel like doing. I wasn't looking for financial advice MM, much as you want to share it.

They can't refund my card. OK. It's just weird they'd process the transaction, and leave me down money with no food.

Thats the process in most business's with refunds,they can take longer than 2-3days to show up on your account

stevek93

skinny90 wrote: »

Thats the process in most business's with refunds,they can take longer than 2-3days to show up on your account

But it takes your money in a matter of seconds.

skinny90

stevek93 wrote: »

skinny90 wrote: »

Thats the process in most business's with refunds,they can take longer than 2-3days to show up on your account

But it takes your money in a matter of seconds.

Not through,let's say I have 20 quid in my account,I order food for 10 quid on just eat and pay via laser card,the transaction generally doesn't leave your account until its been fully approaved via your banks system but the just eat system puts a request in,
Basically if I processed the order and checked my account afterwards I would still see 20 euro in my account however I would only be able to spend/withdraw 10.
Same procedure would happen regarding the refund it needs to be acknowledged

stevek93

skinny90 wrote: »

Not through,let's say I have 20 quid in my account,I order food for 10 quid on just eat and pay via laser card,the transaction generally doesn't leave your account until its been fully approaved via your banks system but the just eat system puts a request in,
Basically if I processed the order and checked my account afterwards I would still see 20 euro in my account however I would only be able to spend/withdraw 10.
Same procedure would happen regarding the refund it needs to be acknowledged

Yes but what i am saying it is the 20e is there but you can only spend 10.

skinny90

stevek93 wrote: »

skinny90 wrote: »

Not through,let's say I have 20 quid in my account,I order food for 10 quid on just eat and pay via laser card,the transaction generally doesn't leave your account until its been fully approaved via your banks system but the just eat system puts a request in,
Basically if I processed the order and checked my account afterwards I would still see 20 euro in my account however I would only be able to spend/withdraw 10.
Same procedure would happen regarding the refund it needs to be acknowledged

Yes but what i am saying it is the 20e is there but you can only spend 10.

Exactly it's needs to be acknowledged on your banks side hence the delay

Jesus Shaves

stevek93 wrote: »

Is the €3 one still going?

Cant seem to find it anywhere

stevek93

Jesus Shaves wrote: »

stevek93 wrote: »

Is the €3 one still going?

Cant seem to find it anywhere

boards.ie/thread/2056716744?page=1#post_80027055

DylanII

If your not paying by card you should try to order by phone. Some places can even take credit card over the phone.

The fees that they charge the fast food places is unreal. One of my local places told me that he doesn't even make a profit unless the orders are fairly large.

Misticles

DylanII wrote: »

If your not paying by card you should try to order by phone. Some places can even take credit card over the phone.

The fees that they charge the fast food places is unreal. One of my local places told me that he doesn't even make a profit unless the orders are fairly large.

Oh really? I wasn't aware that they charge such large fees

Jesus Shaves

Misticles wrote: »

Oh really? I wasn't aware that they charge such large fees

Just eat take 10% of final charge

keithclancy

nervous_twitch wrote: »

I'll wipe my arse with gold-carat toilet roll if that's what I feel like doing. I wasn't looking for financial advice MM, much as you want to share it.

They can't refund my card. OK. It's just weird they'd process the transaction, and leave me down money with no food.

Ah right, then the issue you brought up about being broke isn't really relevant then is it :pac::pac::pac::pac:

nervous_twitch

keithclancy wrote: »

Ah right, then the issue you brought up about being broke isn't really relevant then is it :pac::pac::pac::pac:

I was broke. My point was rather that I'm entitled to spend my broke ass however I feel fit, and not eat beans on toast as was suggested. I got paid today and also got my refund, so the issue's been resolved.

Maybe I was hasty in blaming Just-Eat, and for that I apologise, but I'm sure you'll understand it's irritating to spend money on food that never arrives. It wasn't the cancellation I had the problem with, more that my account couldn't be given credit or something to order from somewhere else instead. Again though, perhaps it wasn't smart to order at 22.29, but I didn't account for the restaurant closing early on the Bank Holiday.

Jesus Shaves

nervous_twitch wrote: »

I was broke. My point was rather that I'm entitled to spend my broke ass however I feel fit, and not eat beans on toast as was suggested. I got paid today and also got my refund, so the issue's been resolved.

Maybe I was hasty in blaming Just-Eat, and for that I apologise, but I'm sure you'll understand it's irritating to spend money on food that never arrives. It wasn't the cancellation I had the problem with, more that my account couldn't be given credit or something to order from somewhere else instead. Again though, perhaps it wasn't smart to order at 22.29, but I didn't account for the restaurant closing early on the Bank Holiday.

It is just-eats fault though, they should close the ordering system half an hour before the restaurant closes, plus restaurants should not be able to cancel orders when you order on time

stevek93

Did you get your money back yet OP?

zero19

nervous_twitch wrote: »

I was broke. My point was rather that I'm entitled to spend my broke ass however I feel fit, and not eat beans on toast as was suggested. I got paid today and also got my refund, so the issue's been resolved.

Maybe I was hasty in blaming Just-Eat, and for that I apologise, but I'm sure you'll understand it's irritating to spend money on food that never arrives. It wasn't the cancellation I had the problem with, more that my account couldn't be given credit or something to order from somewhere else instead. Again though, perhaps it wasn't smart to order at 22.29, but I didn't account for the restaurant closing early on the Bank Holiday.

stevek93 wrote: »

Did you get your money back yet OP?

Looks like he did.

stevek93

zero19 wrote: »

Looks like he did.

Thanks. Only seen it after i posted.

nervous_twitch

zero19 wrote: »

Looks like he*did.

she*

dubstarr

They done that on i ordered out of somewhere that had closed down,went it to chat talked to me like an eegit didnt leave till i got 5 euro voucher.

stevek93

Would does everyone presume its a he on the forums. :P