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Cancelling a DD payment to a BOI loan

callronan · 2012-07-18 21:42:16

I have cleared off my loan before the end of term but the DD is still set up. As there is no way of doing this through 365 online I tried to get somebody by phone but they told me to contact the branch. However, when I got through, I was told that the only way to cancel a DD is in person in the branch or by sending in a…

18-07-2012 9:42pm

#1

callronan

Registered Users, Registered Users 2 Posts: 1 ✭

Join Date: July 2012

Posts: 0

I have cleared off my loan before the end of term but the DD is still set up.

As there is no way of doing this through 365 online I tried to get somebody by phone but they told me to contact the branch. However, when I got through, I was told that the only way to cancel a DD is in person in the branch or by sending in a written request.

Given the security measures when ringing banking 365, are these the only options available?

Thanks

0

Comments

#2 19-07-2012 9:26am

Bank of Ireland: Linda

Closed Accounts Posts: 719 ✭✭✭

Join Date: March 2012

Posts: 705

Hi callronan,

You can only cancel the direct debit or standing order by written instruction to your branch or calling into the branch. You can find details of your branch here.

Thanks
Linda

0