Eircom Winback

antoswords

Hi

I recently filled out an online form on your website, to transfer services from another provider to Eircom. I now wish to cancel the order, due to the other provider informing me i have to pay out the remainder of the contract. Can you please tell me how to go about this, as i have rang Eircom customer service and been passed around to three different people, and finally being cut off.

Regards

eircom: Mark

antoswords wrote: »

Hi

I recently filled out an online form on your website, to transfer services from another provider to Eircom. I now wish to cancel the order, due to the other provider informing me i have to pay out the remainder of the contract. Can you please tell me how to go about this, as i have rang Eircom customer service and been passed around to three different people, and finally being cut off.

Regards

Hi antoswords,

When did you place the request to return back to eircom? Can you PM me with your Name, address, telephone number and Universal Account Number and I will look into that for you.

Thanks, Mark

antoswords

PM Sent

eircom: Mark

antoswords wrote: »

PM Sent

Hi antoswords,

I Got your PM, with the details thanks. I sent a request to check the cancellation status with our winback team and I will get back to you tomorrow.

Thanks, Mark

antoswords

Thanks a lot Mark.

eircom: Mark

antoswords wrote: »

Thanks a lot Mark.

Hi antoswords,

I got confirmation from the Customer Authorisation Unit

"This has now been cancelled"

Thanks, Mark

antoswords

Thanks very much for your help Mark.

eircom: Mark

antoswords wrote: »

Thanks very much for your help Mark.

No problem

Mark