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Restaurant reviews on tripadvisor

  • 15-07-2012 9:35pm
    #1
    forestfruits
    Registered Users, Registered Users 2 Posts: 572 ✭✭✭


    Not sure if this is the right place to post.. But, I would review occasionally on tripadvisor and tend to check out local restaurants reviews too. Today I notice that a particularly poor review given to one local restaurant about a month ago by a fairly disappointed diner- has disappeared!!

    The place is still under the same management and the review seemed fair, so why the disappearance??

    A little suspect? It makes me wonder how reliable tripadvisor can be.


Comments

  • #2
    Lapin
    Banned (with Prison Access) Posts: 18,184 ✭✭✭✭Lapin


    What one person sees as fair, others may see as libelous.

    Perhaps Trip Advisor reiceved a nice letter from the restaurant's solicitor.

    Wouldn't be the first time.


  • #3
    coylemj
    Registered Users, Registered Users 2 Posts: 25,624 ✭✭✭✭coylemj


    The restaurant may have lodged a legitimate complaint with Tripadvisor based on the fact that the individual who posted the negative review was either (a) a vexatious complainer based on other reviews he submitted i.e. a nutter or (b) that the restaurant knows who he is, that they remember he came in on a particular evening, kicked up sh1te about something very trivial and threatened to write a negative review if he didn't get the meal for half price or for free.

    I think Tripadvisor's policy on removing reviews may have softened after the Channel 4 program a while back about some of the self-appointed hotel inspectors who writes loads of reviews on Tripadvisor.

    The individual who stood out on the program was a guy who used to go to stay in small hotels with his mother and on arrival he used to mark a corner of the sheet on his bed with a marker so that he could check the next day after the room was serviced to see if the sheets had been changed.

    When challenged by the program makers as to why he would expect a small hotel or B & B to change his sheets every day, he said that he might have a skin complaint and new sheets every day might be a medical necessity. The program maker said that if that was the case, he could draw the hotel's attention to this fact when checking in. His response was that the hotel should ask him if he had such a condition rather than expect him to tell them when checking in! His mother actually admitted (on camera) that he had no friends!


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