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UPC Installation fee

  • 11-07-2012 4:49pm
    #1
    Johnny Bitte
    Registered Users, Registered Users 2 Posts: 1,099 ✭✭✭


    Hi All,
    Got a UPC connection today for a house I ve just rented.

    Asked for just TV and Broadband without the phone which I was told they would charge me €4 more a month unless I get the phone.
    Fine throw in the phone.

    Then the installation fee jumped from €90 to €135 :confused: because we wanted to include the port in the main bedroom, which we will be paying an extra €5 a month. :eek:

    This is when the **** hit the fan for me. After I had completed the order I was told I would be doing the installation myself and the courier would dropped the stuff off :mad:

    I called the helpline and told them that as I have paid €135 for the installation, I want an engineer on site or my installation fee back.

    Of course the courier will arrive and I ll just have to like it or lump it but is it not insane to charge a fee for somethng that the customer is going to do??


Comments

  • #2
    HattieMcDoogal
    Closed Accounts Posts: 117 ✭✭HattieMcDoogal


    They're not installation fees, they're activation fees. 3*€45 for a modem and two digi boxes.

    A tech install would be €60 on top of that.


  • #3
    Johnny Bitte
    Registered Users, Registered Users 2 Posts: 1,099 ✭✭✭Johnny Bitte


    HattieMcDoogal wrote: »
    They're not installation fees, they're activation fees. 3*€45 for a modem and two digi boxes.

    A tech install would be €60 on top of that.

    Starnge how their website, Kristie in chat and Claire on the telephone all referred to them as installation fee's and when I asked Claire why we would pay €135 installtion fee to do the install ourselves she didn't have answer and said she'd have to call me back. :rolleyes:

    Just got the text that the order will be delivered tomorrow.

    Any idea whats actually involved in an activation that its cost €45?


  • #4
    shane.
    Registered Users, Registered Users 2 Posts: 558 ✭✭✭shane.


    Johnny Bitte wrote: »
    Starnge how their website, Kristie in chat and Claire on the telephone all referred to them as installation fee's and when I asked Claire why we would pay €135 installtion fee to do the install ourselves she didn't have answer and said she'd have to call me back. :rolleyes:

    Just got the text that the order will be delivered tomorrow.

    Any idea whats actually involved in an activation that its cost €45?

    activation fee is €30, activation + install costs €45


  • #5
    zg3409
    Registered Users, Registered Users 2 Posts: 7,030 ✭✭✭zg3409


    It probably just means setting up your billing etc. Any once off charges are not that much in the long term, assuming you don't switch providers regularly.


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