windows refund

tinkernead

I have recently (yesterday ) gotten new triple glazed windows. we were told this was the best option to reduce noise which is the purpose of getting the windows in the first place . We had double glazes windows and the noise reduction is no different . Has anyone ever had to / or gotten refunds for window installations, Im so dissapointed not to mention very heavily out of pocket . Any advice please?

Who provided that "advice" was it the window supplier or another?

There are several solutions to external noise, as far as I understand triple glazing (as in a unit) is not one of them, but a third pane of glass set back from the external (double glazed) window by about 100mm or so is the solution.

I have stayed in airport hotels that have such a system an can say that they do work.

As for legal advice, It is frowned upon here.

tinkernead

it was the window supplier that told us that the triple glazing would work

writhen

Secondary glazing as descibed above is the way to go to improve window sound insulation. Any data I have seen regarding performance of double versus triple glazing units does show an increase in performance but whether that is noticable to the average human ear and whether the extra cost involved is justified is open to debate.

BryanF

tinkernead wrote: »

I have recently (yesterday ) gotten new triple glazed windows. we were told this was the best option to reduce noise which is the purpose of getting the windows in the first place . We had double glazes windows and the noise reduction is no different . Has anyone ever had to / or gotten refunds for window installations, Im so dissapointed not to mention very heavily out of pocket . Any advice please?

tinkernead wrote: »

it was the window supplier that told us that the triple glazing would work

did he give literature that defined the db reduction levels? have you measured the db levels before and after the install? what do you have in writing to prove you were mis-sold the product?

rayjdav

Without stating or asking the obvious questions too like are there openable vents in the rooms, flues etc that are open to external that are lessening the supposed impact of the windows?
As statd by BryanF the dB values would need to be sought but in what conditions are the tests applicable.
My personal opinion is that unless the windows were installed incorrectly with gaping holes or other such defect, I think you have a hard job justifying your side of things for refund.

tinkernead

I have been back on to the company and they are saying i need to get an acoustic guy out to look at the problem , would anyone have any idea where i could get an independent party to look at the actual glass that was installed itself to make sure it is what they are claiming it is , and any idea how much this would cost .

tred

tinkernead wrote: »

I have been back on to the company and they are saying i need to get an acoustic guy out to look at the problem , would anyone have any idea where i could get an independent party to look at the actual glass that was installed itself to make sure it is what they are claiming it is , and any idea how much this would cost .

do the windows carry and independent certification

http://www.nsai.ie/Our-Services/Certification/Agrement-Certification/WEP-(Wind-Energy-Performance)-Scheme.aspx

out of interest

tinkernead

the company got back to me with a 5 page pdf on the properities on glass and acoustic insulation , and thats all they are willing to do , as far as they are concerned , complaint closed . I cant make heads or tales out of the pdf either

Quazzie

tinkernead wrote: »

the company got back to me with a 5 page pdf on the properities on glass and acoustic insulation , and thats all they are willing to do , as far as they are concerned , complaint closed . I cant make heads or tales out of the pdf either

If its a non-branded (doesn't bear the companies name/logo) document then post it up here and someone will give their opinion on it.

As has been stated it will be very to make claims to any lack of reduction in noise when you don't have a definitive before/after calculation to show.

tinkernead

I have posted the attachment now , the writing at the end of the file is the windows that were installed . the company again are not willing to give me or send me on the exact spec on the window . It is a well know company aswell that im not going to name so i would have expected them to send it on in good will .