Canceling address

moc63

Hi
Do anyone know of a link or email address to where i can send a cancellation email notice to eircom.

thanks
moc63

eircom: Ant

moc63 wrote: »

Hi
Do anyone know of a link or email address to where i can send a cancellation email notice to eircom.

thanks
moc63

Hi moc63,

Thank you for your post and apologies for delay. Also, let me know if I can assist you directly.

eircom now require a 30 day notification to cancel the broadband or phone service. If you contact our service team on 1800 242 633 they will take a record of the call and then transfer you to the cancellation department. Eircom cancellations will take a record of your intention to cease and give the e-mail address or postal address to send the written request. They will follow up 30 days later to insure the cancellation order has been processed assuming eircom have received a letter or e-mail 30 days prior.

The date of the phone call will be recorded by the Customer Services Team and this will be the date from which your account cancellation will be cancelled - 30 days after that date.
You should first speak with a eircom representative as advised above and then send the provided email requesting cancellation.

You may be billed during the cancellation period, depending on your billing date or if you have outstanding fees. Just ask the services team when you call them regarding any outstanding and final bill date.

Best wishes,
Ant

moc63

ant
thanks for your help
moc63