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Unpaid Fee's?

  • 02-07-2012 1:14pm
    #1
    GastroBoy
    Registered Users, Registered Users 2 Posts: 863 ✭✭✭


    Hi,

    BOI took money from account, notified fee's & interest.
    While my account went overdrawn, they still got their money.
    Why do I now get an unpaid fee debit on my account?

    Thanks, GB


Comments

  • #2
    Bank of Ireland: Linda
    Closed Accounts Posts: 719 ✭✭✭Bank of Ireland: Linda


    Hi GastroBoy,

    Can you confirm if your account was a current account or credit card account?

    Thank you
    Linda


  • #3
    GastroBoy
    Registered Users, Registered Users 2 Posts: 863 ✭✭✭GastroBoy


    Bank of Ireland: Linda wrote: »
    Hi GastroBoy,

    Can you confirm if your account was a current account or credit card account?

    Thank you
    Linda

    Current account


  • #4
    GastroBoy
    Registered Users, Registered Users 2 Posts: 863 ✭✭✭GastroBoy


    Anything??


  • #5
    Bank of Ireland: Pat
    Closed Accounts Posts: 354 ✭✭Bank of Ireland: Pat


    Hi GastroBoy,

    Apologies for the delay in getting back to you. There are only a couple of things that would result in an unpaid fee appearing on your account. A direct debit or standing order not being paid due to a lack of funds in the account or if you were to write a cheque that couldn't be cashed/lodged due to lack of funds.

    If you would like to check to see exactly what happened you will need to contact your branch. They will be able to access your account to see what went unpaid.

    If in future you want to take advantage of our No Transaction Fees Offer, I've included the criteria necessary to qualify.
    Bank of Ireland: Linda wrote: »
    There are two ways to qualify for our No Transaction Fees Offer:
    1) Lodge €3000 into your account (but you do not have to maintain it) AND make 9 debit payments using Banking365 phone or Banking365 online services.
    OR
    2) Maintain a €3000 credit balance in the account for the full quarter.

    The fee quarter dates for 2012 are as follows:
    Quarter 1 begins 21st of Nov 2011 until 17th of Feb 2012
    Quarter 2 begins 20th of Feb 2012 until 18th of May 2012
    Quarter 3 begins 21st of May 2012 until 17th of Aug 2012
    Quarter 4 begins 20th of Aug 2012 until 16th of Nov 2012
    Any transactions after 5pm on the last day of the quarter may not be reflected until the next quarter.

    In terms of debit transactions the following would qualify:
    -debit payment from the account in question to another of your own accounts.
    -debit payment out of your own account into a 3rd party account.
    -pay a bill like a credit card or utility bill
    -to top up your phone using banking365 phone or online.

    The following do not qualify:
    -Automated transactions such as direct debits and standing orders.
    -Laser card transactions of any type.

    I hope this helps clarify things for you. If there's anything we can do for you, just ask.

    Thanks
    Pat


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