Thinking about sending this PC back to hardwareversand

lukasbolander · 30-06-2012 2:08pm #1

Hey, I got a custom built PC from Hardwareversand the other day. It was assembled by them, so I figured all the hard ware was put together properly. The only thing that was not attached were the antenna for the wireless card. So I screwed them on and turned on the pc. But when I went to install the driver for the wireless card it asks me to insert the wireless card. I cheched the back and the little green light on the card is not on.

Also, every couple of minutes the screen has a greenish tint on it. I am thinking the GPU was damaged in the shipping.

At this stage I'm so frustrated I am considering just shipping it back to them and getting my money back. Has anyone ever done this?

lukasbolander · 30-06-2012 7:54pm

EDIT: Image fail sorry

This is what it looks like. Every few minutes this happens. If I plug in and out the HDMI cable it fixes it

Sarz91 · 30-06-2012 9:23pm

lukasbolander wrote: »

This is what it looks like. Every few minutes this happens. If I plug in and out the HDMI cable it fixes it

I'm having trouble seeing the image.

ED E · 30-06-2012 9:35pm

Image is private to IGN members who are logged in, host it on boards or imgur etc.

lukasbolander · 30-06-2012 9:37pm

There it is.

It goes like this every 10-20 minutes and I have to plug out and in the HDMI cable to get it back to normal.

aN.Droid · 30-06-2012 9:37pm

That looks like whatever is being used to connect the graphics card too the monitor is not connected properly somewhere or flawed.

ED E · 30-06-2012 9:38pm

You get the same kind of effect on mine by forcing the screen to full RGB, I'd say check pixel format settings first off. Then a new HDMI cable.

lukasbolander · 30-06-2012 9:40pm

ED E wrote: »

You get the same kind of effect on mine by forcing the screen to full RGB, I'd say check pixel format settings first off. Then a new HDMI cable.

I switched the cable with the one I use for my PS3 and the same thing happened.

What would you suggest to do with the pixel format setting?

GS540 · 30-06-2012 10:58pm

I don't think this is a graphics card issue to be honest, I think its the monitor. If you have another monitor laying around or even a tv try connect it to that to see if you get the same problem.

lukasbolander · 30-06-2012 11:07pm

GS540 wrote: »

I don't think this is a graphics card issue to be honest, I think its the monitor. If you have another monitor laying around or even a tv try connect it to that to see if you get the same problem.

The monitor is a TV, when it happens you can change to other channels and the colours are fine.

GS540 · 30-06-2012 11:09pm

woah thats really strange. Have you tried re installing your graphics drivers?

lukasbolander · 30-06-2012 11:12pm

GS540 wrote: »

woah thats really strange. Have you tried re installing your graphics drivers?

Yeah I installed them and then re installed.

I like the PC a lot and it's brilliant at running games, but this is annoying me. I'll probably ring the company on Monday and see if they have any suggestions.

GS540 · 30-06-2012 11:18pm

yeah i understand it can be a real pain in the ass

Are you using a HDMI from the computer to the TV?

I really think its the TV thats that problem. See how the corners of the desktop dont fit with the corners of TV you would only ever really get that on a TV. I think you should really get a proper monitor to be honest.

I use one like this and its fantastic. http://bit.ly/MJ9tDm Really cheap too

keithb93 · 30-06-2012 11:53pm

The same thing happens to my laptop when I connect it to my tv with a vga cable. I have no idea what causes it but it usually go to normal when I wriggle the cable around in the laptop.

Procrastastudy · 01-07-2012 10:18am

Is everthign seated properly - thats a classic lose connection... somewhere.

..Brian.. · 01-07-2012 10:38am

When you say you plug the HDMI cable in and out to resolve it, is it from the monitors end or the PC? If its the PC maybe the GPU is after coming loose in transit? Try reseating the GPU. Just take it out and plug it back into the MOBO.

lukasbolander · 01-07-2012 10:39am

GCDLawstudent wrote: »

Is everthign seated properly - thats a classic lose connection... somewhere.

Like something inside?

lukasbolander · 01-07-2012 10:43am

..Brian.. wrote: »

When you say you plug the HDMI cable in and out to resolve it, is it from the monitors end or the PC? If its the PC maybe the GPU is after coming loose in transit? Try reseating the GPU. Just take it out and plug it back into the MOBO.

You can plug it out of either end and once you plug it back in the picture resets

Nagin · 01-07-2012 10:47am

Ya looks like a loose cable. My cpu at word looks like that when the vga to the monitor is loose.

Just a side note, Id always open up a cpu (custom or not) to check is everything wired up and well in place before first booting up. I just got a custom pc from HVS, it has 3 fans in it and only hooked up. For a cpu thats going to be a server than wont do.

It was a simple fix but now its something Ill always check, it could of been put together perfectly but anything can happen in transit and I also have little faith in couriers treating packages as if they are their own

lukasbolander · 01-07-2012 11:01am

What I'm thinking is that at some point there is a loss of information between the PC and the TV. By plugging in and out the cable I reset the connection between them and therefore it goes back to normal.

Yakuza42 · 01-07-2012 11:35am

I agree with the above comments relating to a problem with the monitor / tv.
Considering you are having other minor problems when connecting the laptop to the tv, and that there is small chances of having two faulty HDMI cables, I am certain that it your problem is assosiated with the TV. Does any other device work with the TV via HDMI? (PS3, Xbox etc.) If not, it could be the HDMI socket in the TV, maybe you could try another connection, DVI etc.

Hope any of that helps.

lukasbolander · 01-07-2012 12:51pm

Going to try using an old monitor and see if it happens on that. I doubt it will.

lukasbolander · 01-07-2012 2:44pm

What should my next move be guys?

I don't have a monitor that I can plug into the graphics card to see if it would work.

I'm considering buying a monitor because from the responses here we have narrowed it down to a problem with using the TV as a monitor.

If anyone has any suggestions of good monitors around €200 I'd be happy to listen.

iPhone. · 01-07-2012 8:09pm

Do you have any other PC's on the network that you could use to install TightVNC on and VNC onto your new pc from that, if everything displays ok when you do you will know its the monitor then.

JackieChan · 01-07-2012 9:58pm

lukasbolander wrote: »

What should my next move be guys?

I don't have a monitor that I can plug into the graphics card to see if it would work.

I'm considering buying a monitor because from the responses here we have narrowed it down to a problem with using the TV as a monitor.

If anyone has any suggestions of good monitors around €200 I'd be happy to listen.

where are you located? Perhaps a boardsie could pop over with a monitor for testing? I'm near Portlaoise if you're in that area I can drop over with a monitor.

lukasbolander · 01-07-2012 10:15pm

JackieChan wrote: »

where are you located? Perhaps a boardsie could pop over with a monitor for testing? I'm near Portlaoise if you're in that area I can drop over with a monitor.

Wow that is very nice of you to offer.

I'm in South Tipperary unfourtunately,

If there is anyone around the Clonmel / Carrick on Suir area that has a monitor and would help me test it that would be great.

Thinking about sending this PC back to hardwareversand

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