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Account Cancellation Postal/Email Address : which one to use

  • 28-06-2012 12:00pm
    #1
    jonski
    Registered Users, Registered Users 2 Posts: 6,411 ✭✭✭


    Hi ,

    I have been an Eircom Customer for 20+ years now and despite what some might say I have never had a problem with any of their services . I still don't , but I do have a problem with me trying to finance my loyalty and happiness with the service :) .

    UPC have been contacting me and recently made me an offer I couldn't refuse ...

    I contacted Eircom this morning and they made me a counter offer but unfortunately while it did come close it also required me to sign up to a new 12 month contract , which considering it was still more expensive than UPC's and I have been with them for so long I didn't think it was fair . So I told the person that I still intended to cancel and she gave me a postal address that I was to send my letter to , I asked for an E-mail address and she said I had to post it as I was keeping my phone number . After reading the other threads on here I haven't come accross this .

    Can someone advise me ?

    John


Comments

  • #2
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    jonski wrote: »
    Hi ,

    I have been an Eircom Customer for 20+ years now and despite what some might say I have never had a problem with any of their services . I still don't , but I do have a problem with me trying to finance my loyalty and happiness with the service :) .

    UPC have been contacting me and recently made me an offer I couldn't refuse ...

    I contacted Eircom this morning and they made me a counter offer but unfortunately while it did come close it also required me to sign up to a new 12 month contract , which considering it was still more expensive than UPC's and I have been with them for so long I didn't think it was fair . So I told the person that I still intended to cancel and she gave me a postal address that I was to send my letter to , I asked for an E-mail address and she said I had to post it as I was keeping my phone number . After reading the other threads on here I haven't come accross this .

    Can someone advise me ?

    John

    Hi John
    Yes that is the proceedure for moving provider, however the cancelation date is taken from the call date when you requested to cancel.
    I hope this helps, if you need more info just post me here.
    Sorry to hear you are moving but goodluck with new service.
    Tony


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