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Lastminute.com/ie Took Money From Account

  • 20-06-2012 9:54pm
    #1
    ArthurGuinness
    Registered Users, Registered Users 2 Posts: 325 ✭✭


    Hi all, I was booking flight and hotel to the value of €2500 today on lastminute.com I had put in all my info email address, name, card number etc etc when I cliked on complete transaction it said the transaction could not be completed and to call the helpline number, which I did (turned out to be in India) anyway they said the offer I was purchasing was no longer available as the flight or hotel had been booked up (they seemed a bit clueless to me). Anyway they said my card would not be charged but I checked my on-line banking this evening and the money has been taken from my account and i have received no confirmation email or anything to that effect. The helpline is now closed but to be honest I am not looking forward to trying to explain the situation to them as it was hard enough to tell them I couldn't make a simple booking today!!!! Any one got any advice or had a similar problem.
    Tagged:


Comments

  • #2
    Miaireland
    Registered Users, Registered Users 2 Posts: 4,065 ✭✭✭Miaireland


    Contact your bank and do a charge back maybe?


  • #3
    wmpdd3
    Registered Users, Registered Users 2 Posts: 9,625 ✭✭✭wmpdd3


    You can just deal with your bank. It could be that the money is 'reserved' and will appear again in your account tomorrow. If not get on to your card issuer and start a chargeback.


  • #4
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    The money may have been pre-authorised, but if the transaction failed to complete, then the funds should be released back to your card soon. Talk to your credit card provider.


  • #5
    Sam Mac
    Closed Accounts Posts: 2,227 ✭✭✭Sam Mac


    God I hate when that happens!

    O2.ie topup - charged twice
    JustEat - charged three times
    Hotels.com - charged twice

    Just do a chargeback


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