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Dabs.ie Returning product need help!

  • 18-06-2012 11:13am
    #1
    eire323
    Registered Users, Registered Users 2 Posts: 4 ✭


    Hi , i recently purchased an Asus Sabertooth z77 motherboard from Dabs.ie. I built my machine the next day , the build was perfect i am a PC technician and very used to builds , when i tried to power my machine it would not Post or get to Bios. After ruling out all other components i decided on a faulty MOBO. i took out my mother board and noticed on the back a small scratch on the back of the board. Under close inspection its clear this scratch has effectivly ruined my board. I know for a fact that I have not done this and im now in the process of returning the board for an exchange. I am wondering will they fight me over changing it for a new board? i am prepared to go to small claims court if necassery, would love to hear from some people to see how i should approach this?
    Thanks

    *EDIT* i only have the board less than a week and already contacted them about return if this helps in my favour? I do not have alot of money and this board was expensive this is why im a little worried incase they fight me over it.
    Thanks in advance.
    Tagged:


Comments

  • #2
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    Firstly, let's just wait and see what Dabs.ie say to you. No point in worrying until you hear back from them.


  • #3
    Cork24
    Closed Accounts Posts: 2,663 ✭✭✭Cork24


    dabs.ie.... why not use www.komplett.ie ? their cheaper


  • #4
    P. Breathnach
    Registered Users, Registered Users 2 Posts: 12,089 ✭✭✭✭P. Breathnach


    Cork24 wrote: »
    dabs.ie.... why not use www.komplett.ie ? their cheaper
    Are you suggesting that OP return the board to Komplett? I don't think that is a good strategy.


  • #5
    Cork24
    Closed Accounts Posts: 2,663 ✭✭✭Cork24


    No.. i am saying use them to buy stuff off them from now on.
    why you i tell the OP to send his board to a company he didnt buy it from?


  • #6
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    Enough - please stick to the topic at hand.

    dudara


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  • #7
    eire323
    Registered Users, Registered Users 2 Posts: 4 ✭eire323


    Ok i will let u know what dabs say when they contact me.
    Thanks for the interest and I appreciate the help :)

    *EDIT* The MOBO I purchased was actually €4 cheaper on Dabs.ie compared to www.komplett.ie :)


  • #8
    Boggles
    Registered Users, Registered Users 2 Posts: 41,362 ✭✭✭✭Boggles


    If you have the product less than a week, you can just change your mind, send it back and get a refund.

    No explanation needed.


  • #9
    eire323
    Registered Users, Registered Users 2 Posts: 4 ✭eire323


    Boggles wrote: »
    If you have the product less than a week, you can just change your mind, send it back and get a refund.

    No explanation needed.
    Yeah i know they have that Policy but becuse the board is faulty and they might think I damaged it im not sure if it will be simple. Fingers crossed tho. :)


  • #10
    eire323
    Registered Users, Registered Users 2 Posts: 4 ✭eire323


    Ok so the board is out of my hands now, currier came to pick it up yesterday. I will let you know how it goes.


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