TV Trade?

joeaverage

Hi Folks,

Just wondering if anyone here used TV Trade web site. Had a bad experience lately and simply just cant believe someone in business would behave as they have.

tomslick

I've used them a few times and found them fine. Was always annoyed with the ExVAT on the prices. What happened?

The Cush

Have used them a few times also, haven't had a problem to date.

joeaverage

I have been using them for the past 12 months or so with no problems. Recently I received delivery, that included 10 x 80cm satellite dishes. When i opened the packing I noticed that the dishes were damaged on one edge. I contacted TV Trade and that's when the trouble started.

First they asked me to take aphoto of the damaged goods and send it to them so as they could put in a claim against their courier. Fair enough I thought, but as it turned out I didn't have a camera at the office. I replied and asked them to replace the goods and arrange collection of the damaged items.

They replied and asked me to ship the goods to the and offered a full refund. This got a bit much for email, so I called them. Dave was busy according to the guy who answered the phone. I rang again after a while and the guy told me Dave wouldn't take my call! He then hung up on me.

I was getting a bit pissed off by now. I couldn't understand why they would not just replace the demaged goods without making such a fuss........ I'll finish this off later.......

SalteeDog

Used them a couple of times and found them good. Bought something which had a faulty remote - they sent out a replacement as soon as they could with no hassle. Very good customer service as far as I'm concerned.

joeaverage

TV Trade said......

• no send them back and we will refund the total amount - but we will not ship replacement units (as we are refunding the money)
• as the next batch of dishes run the risk that they may have the edges damaged in transit.

Then they said......

• You can send back for a full refund of the cost of the equipment and your shipping cost via fastway.
• We are not in the business of getting into disputes - avoid at all cost.
• This is why we would prefer to refund your money as we can not absolutely guarantee the replacement dishes will not be damaged in transit (unless you order by the pallet).

Did you ever hear such nonesense in all your life? TV Trade are obviously incapable of packing goods for delivery properly.

joeaverage

Then I said........

Dave,

You have not been professional. I think I have clearly pointed out that. A resolution might sound like this,



"XXXXX, we are sorry to hear you have experienced difficulty with your recent order at tvtrade. As a valued customer we would be happy to replace your faulty goods. We will pack the replacement goods properly this time to ensure you receive the goods in good order. Please return the damaged goods to our courier when your replacement delivery arrives.
Once again, please accept our apologies for any inconvenience caused.

But Dave didn't agree with me!!!!

ted1

joeaverage wrote: »

TV Trade said......

• no send them back and we will refund the total amount - but we will not ship replacement units (as we are refunding the money)
• as the next batch of dishes run the risk that they may have the edges damaged in transit.

Then they said......

• You can send back for a full refund of the cost of the equipment and your shipping cost via fastway.
• We are not in the business of getting into disputes - avoid at all cost.
• This is why we would prefer to refund your money as we can not absolutely guarantee the replacement dishes will not be damaged in transit (unless you order by the pallet).

Did you ever hear such nonesense in all your life? TV Trade are obviously incapable of packing goods for delivery properly.

seems fair enough to me..

joeaverage

I appears that was Ted.

I asked them why they couldn't pack the goods properly.

I asked them if they couldn't guarntee condition of goods, why are the 80cm dishes still available on their web site?

Why does it not state that you must buy a pallet load in order to ensure you receive undamaged goods.

I see it a poor customer service and nothing else.

I forgot to mention, I gave them over 8,000 in the last 12 months.

Extinction

Used TV trade plenty of times without any problems, everything is always packed properly. I got a 1.2m dish from them a couple of months ago delivered without damage. The resolution Dave put forward is more than fair imo.

Rotating Egg

joeaverage wrote: »

Why does it not state that you must buy a pallet load in order to ensure you receive undamaged goods.

He probably will stop breaking bulk if he has to deal with the likes of you on a regular basis.

Cesium Clock

been using TV Trade for years, no problems, find Dave and his staff very helpfull and freindly,

joeaverage

Extinction wrote: »

Used TV trade plenty of times without any problems, everything is always packed properly. I got a 1.2m dish from them a couple of months ago delivered without damage. The resolution Dave put forward is more than fair imo.

But why wont he replace the goods?

He is still advertising them on his web site, if he can dispatch them to someone else, why cant he dispatch to me to replace damaged ones?

joeaverage

Rotating Egg wrote: »

He probably will stop breaking bulk if he has to deal with the likes of you on a regular basis.

I dont follow you?

joeaverage

TV Dave said.............

In the circumstances - sending out more dishes might just lead to more problems (for you as well as me). I want to resolve this situation to ouir mutual satisfaction as quickly as possible.


I say.........


Not if the dishes weren't damaged DAVE!!!!!
Pack them properly and they won't get damaged.There must be a course somewhere for packing stuff that we could get him on.

MarkK

joeaverage wrote: »

Not if the dishes weren't damaged DAVE!!!!!
Pack them properly and they won't get damaged.There must be a course somewhere for packing stuff that we could get him on.

With comments like that, I wouldn't want to do business with you either.

joeaverage

MarkK wrote: »

With comments like that, I wouldn't want to do business with you either.

Well Mark, that would be just stupid.I presume the man is in bisiness to make money.

Extinction

When you got the delivery why did you accept them if they were damaged? Why didn't you refuse to accept them? It seems to me that Dave would have been within his rights to say that they were in good condition when they left his shop and the fact that you signed for them shows that you accepted them as being delivered in good condition. He could then have refused to refund you as in the circumstances they must have been damaged at some point after delivery. But he didn't do that, he offered to refund you without question and to save himself the hassle of possibly more damaged stock he decided he would decline your business.

joeaverage

Extinction wrote: »

When you got the delivery why did you accept them if they were damaged? Why didn't you refuse to accept them? It seems to me that Dave would have been within his rights to say that they were in good condition when they left his shop and the fact that you signed for them shows that you accepted them as being delivered in good condition. He could then have refused to refund you as in the circumstances they must have been damaged at some point after delivery. But he didn't do that, he offered to refund you without question and to save himself the hassle of possibly more damaged stock he decided he would decline your business.

I signed for the goods as one normally does without examining condition or quantity (just number of cartons)

He is not disputing the issue over the damage. It would be foolish to assume that I damage deliveries regularly or on purpose, wouldn't it?

He just didn't replace them cos he's a bad businessman. He lost a regular account over a few bent dishes.

Extinction

One normally doesn't accept delivery of anything without examining the condition. One usually checks that everything that was ordered has been delivered and that they are in good condition and one then signs to say they were received in good condition. It's your own fault, you got great customer service once you discovered a problem and your posts about how Dave handled the situation have been valuable to many who now know that Dave has a good customer service system in place should anything go wrong. If it was me I wouldn't want to do business with you either and the profit off a lousy 8 grand that you spent in an entire year would not be enough to put up with your arrogance. Maybe there's a course you could go on for that!

joeaverage

Extinction wrote: »

One normally doesn't accept delivery of anything without examining the condition. One usually checks that everything that was ordered has been delivered and that they are in good condition and one then signs to say they were received in good condition. It's your own fault, you got great customer service once you discovered a problem and your posts about how Dave handled the situation have been valuable to many who now know that Dave has a good customer service system in place should anything go wrong. If it was me I wouldn't want to do business with you either and the profit off a lousy 8 grand that you spent in an entire year would not be enough to put up with your arrogance. Maybe there's a course you could go on for that!

Well you obviously don't get many deliveries. there isn't a courier in the country that would entertain a delivery inspection as you have described above.

Again, Dave is not disputing the damage, he has offered to refund me. My POINT is , why won't he send replacement units, considering he is still selling this item from his web site. It just doens't make sense. I dont think there is a course for arrogance, but there are several for business startups, which i could reccomend to you if you consider 8,000 annual turnover lousy in the current climate!

And, by the way, I don't think I was rude to you when I quoted your post above.

Extinction

joeaverage wrote: »

Well you obviously don't get many deliveries. there isn't a courier in the country that would entertain a delivery inspection as you have described above.

Again, Dave is not disputing the damage, he has offered to refund me. My POINT is , why won't he send replacement units, considering he is still selling this item from his web site. It just doens't make sense. I dont think there is a course for arrogance, but there are several for business startups, which i could reccomend to you if you consider 8,000 annual turnover lousy in the current climate!

Do you not know that couriers wait for you to unpack and inspect deliveries and they then take away all pallets and packaging when required? After 15 years in the business I don't need a course on startups, If I had an annual turnover of 8 grand I'd have left the business 14 years ago. Learn your lesson and check your deliveries in future. And again, he is probably offering to return the money rather than replace the dishes because he doesn't want your business.

As for still selling the dishes from his website, I reckon it would be safe to say that they are not the exact same dishes, I'm sure he has a few more than he 5 damaged ones.

joeaverage

Extinction wrote: »

Do you not know that couriers wait for you to unpack and inspect deliveries and they then take away all pallets and packaging when required?

I just had a courier here and he broke his hole laughing when i showed him your post.

After 15 years in the business I don't need a course on startups, If I had an annual turnover of 8 grand I'd have left the business 14 years ago.

The eight grand is with this particular supplier.

Learn your lesson and check your deliveries in future. And again, he is probably offering to return the money rather than replace the dishes because he doesn't want your business.

Looks like he is the only business in the state NOT looking for business.

As for still selling the dishes from his website, I reckon it would be safe to say that they are not the exact same dishes, I'm sure he has a few more than he 5 damaged ones.

What I meant was, if he could sell dishes from his site to other people without them having to buy a pallet full , then why not replace the damaged goods he sold me.

Me thinks you must be a BIG fan of Dave's or his relation or maybe you work for him. I wasnt rude to you to begin with, but you seem hell bent on insulting me with your posts.

Its nice to be nice!

B

Extinction wrote: »

Do you not know that couriers wait for you to unpack and inspect deliveries and they then take away all pallets and packaging when required? After 15 years in the business I don't need a course on startups, If I had an annual turnover of 8 grand I'd have left the business 14 years ago. Learn your lesson and check your deliveries in future. And again, he is probably offering to return the money rather than replace the dishes because he doesn't want your business.

As for still selling the dishes from his website, I reckon it would be safe to say that they are not the exact same dishes, I'm sure he has a few more than he 5 damaged ones.

u muppet dave is the bigest muppet like u, u ever deal with him on the fone he hangs up the fone on people when it gets to much

joeaverage

B wrote: »

u muppet dave is the bigest muppet like u, u ever deal with him on the fone he hangs up the fone on people when it gets to much

Lol, I wouldn't go that far, he does or at least DID provide a good service and good prices. But his recent carry on baffles me. He hung up on me too!!

Extinction

Not related or his biggest fan nor do I work for him. Your posts just dont make any sense, your getting your money back which is fair, you wouldn't get a cent back from me if you'd signed to say you'd received them in good condition. I would presume you damaged them yourself and were trying to pull a fast one and I wouldn't do business with you any more either.

Rotating Egg

joeaverage wrote: »

What I meant was, if he could sell dishes from his site to other people without them having to buy a pallet full , then why not replace the damaged goods he sold me.

Could you not just accept the money back & then re-order?

B

Extinction wrote: »

Not related or his biggest fan nor do I work for him. Your posts just dont make any sense, your getting your money back which is fair, you wouldn't get a cent back from me if you'd signed to say you'd received them in good condition. I would presume you damaged them yourself and were trying to pull a fast one and I wouldn't do business with you any more either.

then id coming looking for u at your shop if u done it to me

B

Rotating Egg wrote: »

Could you not just accept the money back & then re-order?

nah knowing davie boy his account is banned by now .

joeaverage

Extinction wrote: »

Not related or his biggest fan nor do I work for him. Your posts just dont make any sense, your getting your money back which is fair, you wouldn't get a cent back from me if you'd signed to say you'd received them in good condition. I would presume you damaged them yourself and were trying to pull a fast one and I wouldn't do business with you any more either.

I didnt damage the goods. And as I have mentioned, that is not the point. I dont want a refund, I just want the goods I purchased in good condition, not too much to ask.

But, none of this explains Dave acting like an arse over a few bent dishes and loosing even a small 8,000 PA account. Does it?

BTW, if you saw the way the dishes were packed you would understand how they got damaged.

joeaverage

B wrote: »

nah knowing davie boy his account is banned by now .

This is my point, of course I could reorder, and I would get a delivery, hopefully in good condition. If so why wouldnt he just do it!!!! and replace the damaged goods.

I bet if I set up a new account he would fall for it.

Ronnie Raygun

Did you ever get round to taking a photo? Maybe you could share it with us so we can see what all the fuss is about.

joeaverage

Ronnie Raygun wrote: »

Did you ever get round to taking a photo? Maybe you could share it with us so we can see what all the fuss is about.

To be honest, they are not damaged too much, but I had a bad experience before when I tried taking a dent out of a dish. I ended up waving it around all day to try align it. Not a good idea to attempt a repair. Still no cam. But basically 10 reflectors (only) were stacked togehter and delivered covered in just cardboard, this allowed the edge of all 10 to take the brunt of the weight when the dishes were stood on end (like the way the courier left them)

It was the attitude that got me going, hanging up the phone, leaving the phone off the hook etc. Refusing to take my call, refusing to replace the goods.

Premier

Here, this is a bit funny, new poster only registered on forum and starts slagging someone off, not to mention the other comments that were made against dave.

Iv dealt with dave in the past and he's sound,

Id suggest you contact dave,

Easy to slag someone off on a public forum and hide behind a username.

zg3409

No company is obliged to sell you anything. He has offered you cash. It's a free world. If you are not satisfied take your cash and buy elsewhere.

I know it's annoying when deliveries are damaged. I think a full refund is more than you could expect in such circumstances.

joeaverage

Premier wrote: »

Here, this is a bit funny, new poster only registered on forum and starts slagging someone off, not to mention the other comments that were made against dave.

Iv dealt with dave in the past and he's sound,

Id suggest you contact dave,

Easy to slag someone off on a public forum and hide behind a username.

Trust me I have slatted him off via email too. He won't come on the phone. As for me being new, that doesn't take from the poor service being provided by tv trade, as I mentioned already, I've dealt with tv trade for over a year and found them fine.

joeaverage

zg3409 wrote: »

No company is obliged to sell you anything. He has offered you cash. It's a free world. If you are not satisfied take your cash and buy elsewhere.

I know it's annoying when deliveries are damaged. I think a full refund is more than you could expect in such circumstances.

Do you know anywhere else offering a similar service?

zg3409

joeaverage wrote: »

Do you know anywhere else offering a similar service?

A list of Satellite shops both online and bricks and mortar.

http://www.boards.ie/vbulletin/showthread.php?t=155714

If you are buying lots of equipment some manufacturers will deal with you direct too.

Rotating Egg

joeaverage wrote: »

.... as I mentioned already, I've dealt with tv trade for over a year and found them fine.

Why get so upset over the first little thing that isn't to your liking then?

Usually these kinds of threads are started by members of the public who buy from trade sites, not by others in business.

joeaverage

Rotating Egg wrote: »

Why get so upset over the first little thing that isn't to your liking then?

Yea, I suppose, I have calmed down now, I found a couple of potential replacements for old Dave. His loss I guess.

dodzy

joeaverage wrote: »

Rotating Egg wrote: »

Why get so upset over the first little thing that isn't to your liking then?

Yea, I suppose, I have calmed down now, I found a couple of potential replacements for old Dave. His loss I guess.

At this rate, you're heading for a 7K+ post count in year 1. Impressive.

joeaverage

dodzy wrote: »

joeaverage wrote: »

At this rate, you're heading for a 7K+ post count in year 1. Impressive.

I only bought f connectors and diplexers and small stuff like that from them. Handy that you can order online etc.

byte

I really don't see what the problem is?

Dishes arrived damaged on a corner - this can happen anyone who sends dishes via Courier. Understandably, he wanted a pic to claim off the Couriers who mishandled them. I'd consider this to be an acceptable request.

Failing that, he offered a full refund, as he can't account for the handling by the Couriers in the future. Fair enough, I reckon.

Cesium Clock

It's usually best to collect dishes, especially unboxed ones in person,

jjf1974

joeaverage wrote: »

dodzy wrote: »

I only bought f connectors and diplexers and small stuff like that from them. Handy that you can order online etc.

Are you saying you spent 8000 euro in the last year buying f connectors and diplexers? I have found tv trade one of the best online companies I have delt with and any order i recieved was very well packed.

EoghanConway

byte wrote: »

I really don't see what the problem is?

Dishes arrived damaged on a corner - this can happen anyone who sends dishes via Courier. Understandably, he wanted a pic to claim off the Couriers who mishandled them. I'd consider this to be an acceptable request.

Failing that, he offered a full refund, as he can't account for the handling by the Couriers in the future. Fair enough, I reckon.

This. A full cash refund is the best anyone can expect. What more could he do?

zg3409

joeaverage spent 8000 not dodzy

joeaverge probably bought a few f connectors and I think he nearly bought a few dishes too

Johnboy1951

Extinction wrote: »

One normally doesn't accept delivery of anything without examining the condition. One usually checks that everything that was ordered has been delivered and that they are in good condition and one then signs to say they were received in good condition.

I have to admit that in more than 20 years in business, receiving goods by various means and couriers, I have never examined the goods when delivered.
Yes I gave them a cursory glance to ensure there was no obvious serious damage to the packaging, and if there was noted it with my sig.

For all other deliveries I signed "Not Examined".
All others who might sign for a delivery were required to sign "Not Examined".

Maybe for your business all deliveries are made at convenient times, when someone is available to spend the time unpacking and examining the items.
Not so for me, and I suspect quite a lot of others.

Yes, I know this point is not really pertinent to the subject of the thread, but you did raise it.

JHet

Under the Sale of Goods and Supply of Services Act 1980 you have:

Entitlement to Refund/ Replacement/ Repair
You don't really have a right to ask for any specific remedy of the 3; the company is the one who chooses and you can only refuse an offer if you believe it to be unreasonable in the circumstances e.g. if they already repaired it a few times, you might want to seek a replacement or refund.

In this case you've gotten what is arguably the best remedy of them all, your money back!

It doesn't look good for you coming on here slagging off an Irish business when a perfectly reasonable form of redress has already been provided to you.

While I don't subscribe to the die harders who might come on and say oh Dave's a great guy I would give him my left testicle b*llocks, you need to move on this mate, it was Dave's choice to make to turn you away, he doesn't want the hassle, thats Business.

dodzy

Both above posts are good & unbiased IMO. In addition, if I was the owner of a company similar to the one mentioned, and a customer had given me €8K worth of business in 12mths, I guarantee the issue would not have made a complaints thread on boards.

marclt

I suggest that this matter be resolved between the two parties offline.

Thread closed.