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missold eircom contract

  • 30-05-2012 12:13pm
    #1
    dublinjackine
    Registered Users, Registered Users 2 Posts: 21 ✭


    Hi im just wondering can someone decent from eircom get back to me on this issue as i just recently signed up to eircom on a incentive package which was breached,im on to customer support daily and just to be told that my bill keeps increasing and that a manager is looking into the phone call recordings.
    Can someone please get back to me about this as the latest conversation was that if i want to cancel the void contract i signed for i would have to pay 250 euro which i will not (I have the name of the person i was dealing with)


Comments

  • #2
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    Once you make a formal complaiint and ask for a copy of the recording (an mp3 attached to an email) they will roll over.

    Make sure you are refunded any excess costs and the costs of switching provider.


  • #3
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    dublinjackine wrote: »
    Hi im just wondering can someone decent from eircom get back to me on this issue as i just recently signed up to eircom on a incentive package which was breached,im on to customer support daily and just to be told that my bill keeps increasing and that a manager is looking into the phone call recordings.
    Can someone please get back to me about this as the latest conversation was that if i want to cancel the void contract i signed for i would have to pay 250 euro which i will not (I have the name of the person i was dealing with)

    Hi dublinjackine,

    Can you send me a private message with your account number and a brief outline as to what you were sold and why you believe it was breached.

    I will look into the contact history and get back to you.

    Thanks, Mark


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